I suppose I shouldn't complain about this hotel, as I got the room for free with frequent flier miles. I wasn't looking for problems; they just jumped right out at me:
First impression: no elevator at the lobby level?!? I was directed to my room (#101) up two sets of stairs to the first floor! I'd had recent knee surgery, so this was a bit painful. When I got to the first floor, I discovered an ADA elevator; guess I should have said something before tackling the stairs. I later used it to get my luggage up to the room, though there were no instructions how to call or operate it. Luckily, I'm pretty intuitive, so I figured it out.
The room temperature was wildly inconsistent. When I entered, the thermostat was set at 72 but the room was quite cold. I figured it was one of those triggered by movement, so I gave it some time. It did indeed warm up -- VERY warm. Then it would get cold again and heat up again. I was constantly adjusting the thermostat. Also, the front of the heating unit had fallen off, and I couldn't get it back on.
I couldn't find a remote for the TV (checked all the drawers first), so I called the front desk. The receptionist admitted to taking it, and since he couldn't leave the desk, I had to go down and get it. Couldn't get the ADA elevator to respond, so I trekked back down the stairs.
The room had an armoire with hangers and also a panel of wall pegs, one of which was missing, as was one of the drawer pulls on the dresser. No fridge, no microwave.
The toilet seat was very loose -- surely housekeeping would have noticed this when cleaning it? -- and has a silent leak that caused it to refill spontaneously.
The wifi wasn't password-protected, so I didn't use it. I've stayed at other hotels where it was protected and don't understand why it shouldn't be.
Finally, I called the front desk to ask about breakfast hours, and after the 30th ring, I gave up. I did call back later, and it was answered promptly.
I don't generally go looking for trouble, but this time it found me. I can't recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.