We stayed at this Hilton for two nights over Thanksgiving. The price was so much lower than the other hotels in the area and we trust the HIlton name, so we booked it. It is located in a difficult spot to find, and locals told us to avoid the surrounding area, especially at night.
At first the room seemed quite nice, but on the second night I saw a bedbug crawling across my son's pillow. I will spare you the details, but he had been bitten and we left the hotel at midnight on Thanksgiving. The front desk staff refused to come up and examine the situation, and told me I could not get a refund until management checked it out. Luckily another hotel gave us a great rate and we were eventually able to sleep.
I played phone tag with the Hilton's manager of rooms for some days, but when I checked in with Travelocity (where I booked it) they had been told by HIlton management that they had found no evidence of bugs and I would not be getting a refund. However after I called back and left a message that I was a journalist and critic I got a return message saying Travelocity had misunderstood and there was indeed a problem and they had dealt with it and I would be getting a refund. Hmmm.
It took a month, but our money was refunded. All in all a traumatic experience and we will not be staying there again.
- Also Known As:
- Hilton Stamford Hotel & Executive Meeting Stamford
- Hilton Stamford Hotel & Executive Meeting
- Hilton Stamford Hotel And Executive Meeting Center
- Hilton Hotel Stamford
- Stamford Hilton
- Hilton Stamford
- Official Description (provided by the hotel):
- Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more less
- Reservation Options:
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