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“Fine for a couple of nights, but needs improvement” 3 of 5 stars
Review of Hilton Stamford Hotel & Executive Meeting Center

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Hilton Stamford Hotel & Executive Meeting Center
3.5 of 5 Hotel   |   1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)   |  
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Ranked #8 of 14 hotels in Stamford
Titusville, NJ
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“Fine for a couple of nights, but needs improvement”
3 of 5 stars Reviewed March 28, 2013

We stayed at the HIlton Stamford for a couple of nights over the weekend for my niece's bat mitzvah. My fiance and I had one room the first night, and we had booked a second room for Saturday night for two of his kids.
The rooms themselves could do with being updated, but were fine and clean; I liked the toiletries. The front desk staff, particularly Catherine and Jason, were very friendly and helpful. Jason juggled rooms until he got us two that were at least near each other, which was not easy with a fully booked hotel
On the downside, and this may just have been bad timing, there were at least three conventions going on at the hotel that weekend, and staff just couldn't keep up. There was trash everywhere, and on the second night, the other room wasn't ready until we got back from our event at 11pm.
My fiance also absolutely hated the underground parking lot. Not that this is something the hotel can do much about since it is shared with the adjoining office complex, but it was dark and dingy with absolutely no security. I would probably not be comfortable walking through there as a single female traveller.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, April 3, 2013
We are glad you enjoyed your clean, comfortable accommodations at the Hilton Stamford Hotel & Executive Meeting Center as well as personal, professional attention from our staff. We will pass along your kind words, particularly to the staff members mentioned by name. The hotel recently underwent a multimillion-dollar renovation and has newly refurbished guest rooms as well as state-of-the-art event and meeting space. We are fortunate to host many events and conventions and regret if that in any way detracted from your stay with us. We wish your niece congratulations on her bat mitzvah and hope you will be back to stay with us again, whether you are traveling for a family event, business or leisure. We will be sure to make your next visit an excellent one in every way.
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475 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 20, 2013 via mobile

This hotel have excellent service,the shuttle drivers are great they take you anywhere downtown stamford and pick you up no long wait,the hotel is very clean, the rooms are nice size&clean.the staff make sure the guest are happy

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, March 28, 2013
Thank you! It is great to read your positive review of the Hilton Stamford Hotel & Executive Meeting Center. We are glad you enjoyed your spacious, comfortable, clean accommodations and that you were able to take advantage of our complimentary shuttle service, which takes our guests anywhere within five miles of the hotel, for free. Please come back and stay with us again. We’ll make sure you have another superb experience.
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North Yarmouth, Maine
1 review
5 of 5 stars Reviewed March 19, 2013

I had a wonderful 5-night stay with my dog Astro while we attended Clicker Expo! Staff was friendly and efficient and the room was very nice and comfortable. Lovely grounds, too - great for walking Astro and getting him some exercise. Easy parking and easy to get around. Thanks!

Room Tip: If you have a dog, ask for a room at the end of the hall... ours was perfect!
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, March 28, 2013
We were happy to have you, Astro and all of the attendees at Clicker Expo – four legged and otherwise – as our guests at the Hilton Stamford Hotel & Executive Meeting Center. We are glad that you enjoyed your comfortable, clean room and that you received professional, friendly service from our staff. We are committed to making each guest feel welcomed and making each conference held at the hotel a success, and we trust you and Astro both enjoyed your conference. As a pet-friendly hotel, charging a one-time fee to guests traveling with their pets, we invite you both back to stay with us again for another wonderful visit. Thank you for your feedback.
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2013

As a Hilton Diamond member, I find the Stamford to be one of my favorites. The Executive Lounge is very comfortable - and John (the evening Lounge Attendant is terrific. Parking is usually easy. The rooms are consistently clean and quiet. And the wireless service is great.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, March 28, 2013
Thank you for your kind words and positive feedback after your recent stay at the Hilton Stamford Hotel & Executive Meeting Center. We are happy to have you as a regular guest and a Hilton Diamond member, and we are so pleased to be on your list of favorites. It is great to hear that you enjoyed professional, friendly service from our staff since customer service is a guiding principle for us. We are also glad you took advantage of our free Internet in the lobby and conference room meeting areas. It’s a bonus designed to make our guests’ visits productive and successful. Finally, we trust you got the rest you needed in our clean, comfortable accommodations. We hope to see you again for more outstanding hospitality and service.
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Batesville, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 15, 2013 via mobile

I am a Diamond level Hilton member and stay at this hotel atleast 60nts/yr. They must have changed coffee brands but its horrible!! Tastes burnt and not even drinkable. Not a good thing for a tired traveler. Change the brand back!!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, March 21, 2013
Thank you for your feedback regarding your recent stay with us. We understand that a good cup of coffee is a necessity for many travelers and will take your comments under advisement to see if changes are needed. We value you as a customer, especially as a Hilton HHonors member, and want every element of your stay to be the finest. We trust that as our regular guest, you enjoyed the same high quality accommodations and customer service to which you are accustomed. We look forward to your next visit when we will hope to please in every way.
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 13, 2013

This is my second time staying in CT and i would recommend this hotel to everyone, i previously stayed at the stamford plaza and it was nothing but issue after issue. The HIlton rooms were very clean and the staff was exceptional,from Gary the bellman to Cesar in room service my stay was great and cant wait to go back.

Room Tip: Do not get any room near the ice machine it will keep you up all night
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, March 21, 2013
Thank you for your great review of the Hilton Stamford Hotel & Executive Meeting Center. We are happy to have you as a regular guest of the hotel, and we are so pleased that we impressed you on many levels – from our comfortable rooms to our customer service. We will pass along your kind words to our staff, particularly those mentioned by name. We can’t wait for your next visit. Once again, we’ll show you how highly we value you as a customer and what a privilege it is to have you as our guest.
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2 reviews
3 of 5 stars Reviewed March 13, 2013 via mobile

I stayed in this "Hilton" for three nights and it did not live up to its Hilton name. The lobby looks modern and the bellmen are very nice but the carpet in the hallways smell horrible, the latch on my door was broken, my room smelled like it had been smoken in, and the food was super expensive, I ordered breakfeast through room service, and for eggs and coffe it came out to be 42 dollars that's outragous but my server Cesar was very courteous and professional overall my stay wasn't too bad just needs a lot of improvement in appereances staff overall great

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, March 21, 2013
We are glad that you received courteous and professional service during your stay with us, but regret that other elements of your visit were not what you had expected. It is our hope that our recently completed multimillion-dollar renovation and newly refurbished guest rooms provide clean, modern, comfortable accommodations for all of our guests, and we are disappointed that wasn’t the case for you. In addition, we are completely smoke-free, so none of our rooms should smell like cigarette smoke. Kindly let us know of any such issues, and we will address them immediately. Please come back and stay with us again. We are sure we can make it a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Stamford Hotel & Executive Meeting Center

Address: 1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)
Phone Number:
Location: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 hotels in Stamford
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Stamford Hotel & Executive Meeting Center 3.5*
Official Description (provided by the hotel):
Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more   less 
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Also Known As:
Hilton Stamford Hotel And Executive Meeting Center
Hilton Stamford Hotel & Executive Meeting Stamford
Hilton Hotel Stamford
Stamford Hilton

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