Quick overnight after Thanksgiving holiday. Got two rooms with priceline. Charged 15 extra fir the empty parking garage. Didn't try to get rooms together. Our first room wasp already occupied and the room let worked! Good thing we were honest! 2nd room reeled so bad if smoke we could barely breathe. 3rd was OK. They did give us 2free breakfasts - for a parry of 3. Husband and son said it was barely passable. Can't believe they charge $16. Won't be back.

Stayed here on Thanksgiving. First room smelled of smoke despite being on the Executive level. Switched to another and that tv wasn't working right. Switched again. This time the tv wasn't working right AND the a/c - heat didn't work. Internet wasn't free unless you paid for it and asked for a credit despite being Hilton Honors member. Hotel is just over 25 years old. They need to do something to improve the rooms!! Service was pretty good

The hotel is old and in need of upgrades. So first for the good, the concierge staff is very friendly, helpful and the shuttle to the train station for folks going into NY City is very helpful. However, the room walls are paper thin so you'll hear your neighbor even if they are somewhat quiet. In addition, when checkout time came I had just ended a conference call and packing up when housekeeping started pounding on my door (it was literally 1 minute after checkout time, and I have status with Hilton). When I opened the door and showed them I would be exiting the room in minutes, the individual stated very loudly that they would charge me for another night since I hadn't vacated at the top of the hour. (That did not happen). In addition, when I checked in there were no rooms available on the Hilton Honors floor and they did not provide access to the Hilton honors lounge because I wasn't on that floor.

My first visit to this hotel was around July of this year and it was exceptional. I have frequented here often since then and I am utterly appalled at how badly the service, staff, cleanliness and convenience has declined since my first visit.

I often try to book the "Deluxe suite" as I originally found it to be very nice. Each time there after when I tried to book this suite I was told by the staff that no room with such a name existed. I was then told by the reservations hotline that a room with such a name did exist. The staff at the hotel is completely clueless as to what their own rooms entail. They make it incredibly difficult to book the room you are looking for. I often called and spoke to Travis who consistently could never answer any question and would immediately put me on hold. He would tell me he would be back with the answer and then transfer me to another completely clueless teller without explaining to anyone my original question. I had to literally restate myself four or five times before getting a very vague response. Bottom line ... Booking here is a complete nightmare and I will never waste my time with Travis or another clueless teller again.

Additionally the room service is inconsistent at its best. I ended up spending 100 dollars on breakfast for in room dining and got a very small portion of eggs, cold toast, bitter coffee and the list goes on. I asked for Tabasco which they could not provide Stating they were out. I don't know what possessed me to give their steak a try but I immediately regretted my decision. Essentially the food and in room dining service is not worth the hassle and money.

I had to call the front desk around 6pm to Ask for housekeeping to come clean my room as they had not done so all day. I returned to find no fresh towels and shower and tub untouched. The room itself was overall run down with stains on the floor.

Furthermore, wifi connection is terrible and they charge 10 dollars a day to use a connection that is weak. I could probably get a better connection from my room by using signal from one down the street, and it would be free.

I once spent an additional fee for what they call the "romance package" to find it was a HUGE waste of money. The package advertises "late check out" but I had two different house keepers banging on my door at 11 and 12.

After my ranting I will sum it up this way. I will ever again give business to this hotel. I have wasted a lot of time and money hoping they will improve but it only gets worse. The staff is clueless inefficient and not well trained. The quality is nowhere near enough for what you spend. Hilton you should truly be embarrassed. Your staff has absolutely no idea about their rooms and always redirect you to someone else. Shameful!