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“Not worth the premium rate” 2 of 5 stars
Review of Hilton Stamford Hotel & Executive Meeting Center

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Hilton Stamford Hotel & Executive Meeting Center
3.5 of 5 Hotel   |   1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)   |  
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Bed & Breakfast
Ranked #9 of 14 Hotels in Stamford
New York, New York, United States
1 review
“Not worth the premium rate”
2 of 5 stars Reviewed October 4, 2012

I paid $150/night for an average accommodation. In addition, internet in room cost extra and breakfast cost $20 per person ( so, family of 5 pays $100). They charge you extra any way they can. I have stayed in many hotels for the purpose of business and I am disappointed.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, October 12, 2012
We take pride in offering high quality service and a range of amenities to help make our guests stay quite enjoyable. It is disappointing to learn that your stay was not what you may have expected. You'll find that we offer several specials and packages for guests on our website looking for great savings and we hope you’ll check them out. Thank you for sharing and we hope that you will consider visiting us again.
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625 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
North Carolina
Top Contributor
76 reviews 76 reviews
63 hotel reviews
Reviews in 51 cities Reviews in 51 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 25, 2012

I am Hilton Diamond and stay at a lot of properties and this one is pretty average. Nothing great, nothing terrible. Could hear a lot of noise from hallway and other rooms which is always annoying. I would probably stay here again if I need to be back in the area.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, October 2, 2012
Thank you for reaching out to us and letting us know about your recent stay at the Hilton Stamford Hotel. We do wish that your experience was more enjoyable and reflected the personalized service and luxury we strive to provide each and every guest. It would be our pleasure to welcome you back to enjoy the comforts you have come to expect when staying with us.
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Bethesda, Maryland
Top Contributor
101 reviews 101 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 24, 2012

151 Greenwich Avenue will get you here to the hotel whereas the official address, 1 Stamford Lane, will show up as 1 Stamford Plaza and take you to a shopping mall in downtown Stamford! Once there though, take advantage of the valet parking, get a room high up (Executive floor is 10th for HiltonHonors Gold travellers). Hilton standards across the board (service, rooms, and great rates). Only drawback is its location - the nearby RR tracks and highway make it tricky to drive into town and back.

Room Tip: Go high for a nice view and quiet restful sleep.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, October 2, 2012
Thank you for choosing to stay at the Hilton Stamford Hotel during your recent visit to the area. For future reference, our exact address is 1 First Stamford Place, but your suggestion is also a great help to other travelers as Greenwich Avenue connects to First Stamford Place. We're thrilled that you had the opportunity to enjoy so many of our wonderful amenities and hope to welcome you back very soon for another great stay. Thank you for your gracious review.
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Stamford, Connecticut
1 review
1 of 5 stars Reviewed September 24, 2012

was there in sep2011 for my cousin's wedding and thought it was such a great place because the rooms were cheap and parking was free. the ballroom was very nice and overall great event. therefore, i looked into it myself for my wedding and was blown away by how horrible their catering manager was. one of the first things she said was that they would rather give the hotel to a traditional american wedding than an ethnic wedding because the profit margins are higher.
she never got back to us and did not block the date; someone else took it and when i followed up with her manager, they said that they made "room" for us just that weekend. what a bunch of bs because after a month of no response, coincidentally just that weekend they made "room" for us. we decided to go another route. if their service was this bad in the inital planning, how bad would it have gotten.
my ratings are for my experience meeting with the venue to plan my wedding. i would not recommend this place for a wedding or any catering event.

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, October 2, 2012
After having such a wonderful experience at your cousin's wedding, it is truly disheartening to hear that your conversations with our catering team were not at all what we hope to provide to our guests. Our hotel prides itself on providing a wide range of special services for cultural celebrations, along with wedding planners who specialize in ethnic ceremonies. Weddings are special to us, no matter the size or type, and we are quite puzzled as to the treatment you may have received. Please accept our sincerest apologies and we appreciate you alerting us to your concerns.
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Bermuda Run, NC
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 36 cities Reviews in 36 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 23, 2012 via mobile

We did NYC a little different this time and stayed in Stamford, CT and took the train in. Would recommend that to everyone. Our stay at the Hilton was fine. Hotel shows a little age but the rooms were fine. Rates were fair, our room was clean and comfortable. We parked the car and used the hotel shuttle to and from the train station which is also a easy walk. Shuttle guys were great and would pick us up within five minutes after calling. Only complaint that I have is that the restaurant does not open until 6:30am and therefore coffee is hard to come by, we will bring our french press next time. We ate breakfast in the hotel restaurant on Saturday. One continental buffet, one order of french toast, two coffees and $37.00 lighter we were on our way. The next day left a little earlier and had great Eggs Benedict with juice and coffee at the Stage Door Deli in NYC for $17.00 less. Would seem than it would not be too much to expect a guest coffee setup. Like I said not a Hampton.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, September 26, 2012
We're thrilled that you had a great stay and thank you for recognizing our shuttle staff and for mentioning our convenient location. For future reference, all guestrooms provide in-room coffee makers should you need an earlier start to your day. Many of guests find that the commute into NYC is easy and effortless from our hotel and we're so glad that was your experience too. We're looking forward to welcoming you back for another great stay in the future and we thank you for your review of the Hilton Stamford Hotel.
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2012

I travel extensively and usually stay at the Hyatt Greenwich when in the stamford area. I have never posted a review before, but felt compelled to post this after my stay last night at the Stamford Hilton.
As always, I checked the reviews on Trip Advisor prior to booking and always start with the negative reviews. All I can say is that whoever posted these negative reviews was either a disgruntled ex employee, a competitor, or they were staying at another hotel.
This hotel is WONDERFUL! From my greeting from the valet service at the curb, to my check in by a charming front desk clerk, to my visit to the lounge for a nightcap, the staff were superb! The service at the bar was the best. Angela and Tony, greeted everyone with a smile and made each guest feel special, even asking the patrons what channel they would like to watch on the TV's. They went out of their way to create a warm and friendly environment. You would have thought they owned the place. Hilton, you are lucky to have them on your team.
The rooms were perfect! I was on the 4th floor overlooking the tennis courts. A nice view and very quiet. The bed was so comfortable with fine linens, the bathroom large and nicely appointed. Loved the upscale coffee maker and large flat screen TV too.

The lobby is beautiful, the menu looks great and although I did not dine here, I did see the food delivered to several bar patrons and it looked delicious.

So there you have it, my rave review...... If I could give them 10 stars I would!
I can't imagine anyone not rating this hotel 5 stars........ And for the bad reviews....... Don't trust them on this one. you won't be disappointed.

Stayed September 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, September 26, 2012
It is our greatest pleasure in being able to contribute to our guest's travel experiences from start to finish and we sincerely thank you for your kind words regarding your recent stay at the Hilton Stamford Hotel. We are thrilled to learn that your experience was everything that you had anticipated and more. Your comments will be shared with our staff, knowing that it will make their day. Thank you for your words of encouragement as we truly hope to serve you in the not-so-distant future.
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Fort Collins, Colorado
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 16, 2012 via mobile

This hotel stay was wonderful: comfortable, clean rooms and beds, easy parking, and a pleasant lobby with room to do some work in the lounge areas.

If you're looking for a hotel right in the middle of town, with abundant restaurants nearby, this isn't it: the hotel is in an office park a short drive from those amenities. But if you have a rental car at your disposal, this is a great place to stay.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, September 26, 2012
Thank you for taking the time to share your comments regarding your stay at the Hilton Stamford Hotel. We are delighted to have been able to welcome you and appreciate your compliments. Our location offers slightly removed, but still convenient access to Stamford, giving our guests a quiet retreat from the hustle and bustle of Downtown, and we thank you for mentioning it. It would be our pleasure to welcome you back very soon and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Stamford Hotel & Executive Meeting Center

Address: 1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)
Phone Number:
Location: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Stamford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Stamford Hotel & Executive Meeting Center 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more   less 
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Also Known As:
Hilton Stamford Hotel And Executive Meeting Center
Hilton Stamford Hotel & Executive Meeting Stamford
Hilton Hotel Stamford
Stamford Hilton

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