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“Very average business hotel” 3 of 5 stars
Review of Hilton Stamford Hotel & Executive Meeting Center

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Hilton Stamford Hotel & Executive Meeting Center
3.5 of 5 Hotel   |   1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)   |  
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Ranked #8 of 14 hotels in Stamford
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Very average business hotel”
3 of 5 stars Reviewed April 23, 2012

A convenient location, just off the freeway to NYC but a drive to downtown restaurants - you'll want to as food and service in the hotel is less than average although the front desk staff are great. Exec Floor rooms are frankly very disappointing and very tired, but it doesn't end there; the Exec Lounge is nothing short of a joke, attempted to have breakfast there and didn't go back - staff member responsible for setting up breakfast was too busy munching on something to pay attention to the needs of guests, juice (cheap & nasty stuff) in the fridge was not chilled and had the appearance of just having been put there, yoghurts were not chilled and the fresh fruit looked sad. At over $200 per night Hilton are capable of so much more than this. I'll try another hotel next time.

Room Tip: Make sure you have a room not overlooking the train tracks! Very noisy otherwise.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, May 2, 2012
Although it seems our staff and convenient location added value to your stay, please accept our apologies that we did not create the experience you have come to expect of us. Your comments will be shared with our restaurant staff to re-emphasize the high standards we have in place for customer service and attention to detail. We do regret any inconveniences that you may have experienced and value your feedback. Thank you for your review.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Nashville, TN
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 21, 2012

This Hilton has done a very good job of taking an aged facility and making it feel like new. The amenities are very nice although the location is a bit strange. For Gold members or higher the concierge lounge has complimentary beer and wine.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, April 25, 2012
It’s great to read that you had an enjoyable stay with us here at the Hilton Stamford Hotel & Executive Meeting Center. Our central location, convenient to Downtown Stamford attractions and local businesses, is very popular with business travelers and vacationers alike, and we’re disappointed that it didn’t work as well for you. We look forward to greeting you again in the future when your travel plans bring you to Stamford. Thank you for your review.
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Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 21, 2012

I like this place and stay here often. Its a little worn around the edges, but the price is right, the rooms are clean and pretty comfortable, and the staff is very friendly. This is what matters to business travelers. They could improve on the breakfast buffet, which is sometimes blah.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, April 25, 2012
Hearing from our loyal return guests makes us very happy. We thank you for your continued patronage of the Hilton Stamford Hotel & Executive Meeting Center and appreciate your kind words for our staff and accommodations. It would be our pleasure to welcome you back very soon and thank you for your suggestion regarding the breakfast buffet.
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Pleasant Hill, California
Top Contributor
57 reviews 57 reviews
51 hotel reviews
Reviews in 38 cities Reviews in 38 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 29, 2012

The venue for a conference of this size has become far too small. The parking is deplorable and it is very difficult to get from one location to another because of the crowds. The hotel itself is well located, but the rooms are very 'tired'. The lack of wifi in a 'business hotel's' rooms is just not acceptable today. 'Used' room service trays are left outside in the hallway all day long. The bathroom fixtures did not function properly and, on two occasions, the front desk/operator never picked up my phone calls to them and I had to physically go down to the reception area to make my request.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this review, April 2, 2012
We always appreciate hearing from our guests, whether their comments are complimentary or otherwise, as it guides us to the areas that may need more of our attention. It seems there were several opportunities during your stay that could have been improved upon, and for that we offer our sincerest apologies. Thank you for making us aware of the maintenance issues within your room. Ultimately, we are not satisfied unless we exceed our guest’s expectations, and your comments will help us to achieve that goal. Your feedback is truly appreciated.
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Brussels
Top Contributor
80 reviews 80 reviews
50 hotel reviews
Reviews in 36 cities Reviews in 36 cities
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed March 20, 2012

I stayed in this hotel as part of a conference that my company held. I had stayed at this hotel last year and it was average at the time. The facility seems to have dramatically deteriorated since then. I don't think that Hilton is investing in the upkeep of this property. The carpets are shabby, the bathrooms have that used, tired look about them. Internet access was a real hassle (no wifi in the rooms) AND you have to pay for it. The food was appalling. I know that I can be a bit of a food snob, but really... If you like pastries, Lucky Charms, and watery eggs, this is the place for you. Finally, the front desk staff have odd rules. On my last evening, I stopped by to request a late check-out for the next day and was told that you could only request a late check-out after 7am on the morning of departure. At 7am the next day, I called downstairs and they told me they could not accommodate me as a large group was taking over the hotel that day. Why couldn't I have been told that the night before?

  • Stayed March 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2012 via mobile

Feel like I am in a third world country here.
Horrible service, dated rooms, bells go off in the middle of the night.
Worst value and poorest service I have ever experiences in the US.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester
Top Contributor
83 reviews 83 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 22, 2012

As previously mentioned - the Saturday night we stayed over - was due to the ICONIC Boyz offerning a dance class - my daughter (her birthday present) was to spend the night with a friend and take the class. I also did not know there was a dance competition going on. Well lo and behold It was a local company and my daughter had a lot of friends there. Yes this hotel was taken over by tweens and the ICONIC boyz being trailed all over. Ok now to the Hotel - check in was easy - they accomodated with two room next to each other - Had a lovely corner room - 6th floor - nice bed - clean - nice hot water. No issues with the room. TV stations were limited and complicated. As for the restaurant - the waiter was extremly polite but the food took forever - blts, hamburger fries and wings came out cold. Place is not packed with event - they had food bar upstairs - no cateered food. Pool looked great. Later we went to the bar about 9:30pm and got a drink - took over 5 minutes to get the bartenders attentions - pretty ladies few seats from us. Ordered an antipasta platter which was not bad. No way were we going near that restaurant again. Then another perso tried to order bar food and was told - kitchen was overwhelmed had to go to restaurant or room service. Come on - its at bar 9:30pm - no one was overwhelmed - they were not cateering anything - This hotel is situated in Stamford - but way off beat and track - you have to drive to get anywhere. You are stuck there for food - I did see a pizza delivery guy. Overall it was not a bad stay for us - since we were with the tweens running all over. Hotel was clean. But bring your own snacks and prepare for a long wait for food - and for it to be cold. I am sure for a conference with food included its fine. ALso they had a cash food bar for the dancers and I had a wonderful sandwich for $4.00 and the drinks were reasonable at $1.00

Room Tip: corner rooms have two sets of windows - lots of light
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Stamford Hotel & Executive Meeting Center

Address: 1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)
Phone Number:
Location: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 hotels in Stamford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Stamford Hotel & Executive Meeting Center 3.5*
Official Description (provided by the hotel):
Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more   less 
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Also Known As:
Hilton Stamford Hotel And Executive Meeting Center
Hilton Stamford Hotel & Executive Meeting Stamford
Hilton Hotel Stamford
Stamford Hilton

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