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“Worst hotel in the USA” 1 of 5 stars
Review of Hilton Stamford Hotel & Executive Meeting Center

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Hilton Stamford Hotel & Executive Meeting Center
3.5 of 5 Hotel   |   1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)   |  
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Ranked #9 of 14 Hotels in Stamford
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Worst hotel in the USA”
1 of 5 stars Reviewed March 14, 2012

Feel like I am in a third world country here.
Horrible service, dated rooms, bells go off in the middle of the night.
Worst value and poorest service I have ever experiences in the US.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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625 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Westchester
Top Contributor
90 reviews 90 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 22, 2012

As previously mentioned - the Saturday night we stayed over - was due to the ICONIC Boyz offerning a dance class - my daughter (her birthday present) was to spend the night with a friend and take the class. I also did not know there was a dance competition going on. Well lo and behold It was a local company and my daughter had a lot of friends there. Yes this hotel was taken over by tweens and the ICONIC boyz being trailed all over. Ok now to the Hotel - check in was easy - they accomodated with two room next to each other - Had a lovely corner room - 6th floor - nice bed - clean - nice hot water. No issues with the room. TV stations were limited and complicated. As for the restaurant - the waiter was extremly polite but the food took forever - blts, hamburger fries and wings came out cold. Place is not packed with event - they had food bar upstairs - no cateered food. Pool looked great. Later we went to the bar about 9:30pm and got a drink - took over 5 minutes to get the bartenders attentions - pretty ladies few seats from us. Ordered an antipasta platter which was not bad. No way were we going near that restaurant again. Then another perso tried to order bar food and was told - kitchen was overwhelmed had to go to restaurant or room service. Come on - its at bar 9:30pm - no one was overwhelmed - they were not cateering anything - This hotel is situated in Stamford - but way off beat and track - you have to drive to get anywhere. You are stuck there for food - I did see a pizza delivery guy. Overall it was not a bad stay for us - since we were with the tweens running all over. Hotel was clean. But bring your own snacks and prepare for a long wait for food - and for it to be cold. I am sure for a conference with food included its fine. ALso they had a cash food bar for the dancers and I had a wonderful sandwich for $4.00 and the drinks were reasonable at $1.00

Room Tip: corner rooms have two sets of windows - lots of light
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 20, 2012

I have had occasion to stay at this hotel several times. While I was pleasantly surprised that the quality of the room service food has improved from how absolutely awful it was before, unfortunately the staff kept making mistakes with the order. One particularly annoying example with room service is that even when a table was specifically asked for (when it shouldn't be necessary to request a table in the first place for dinner for two), it was continuously a problem, and the table would arrive not set up, and with dirty tablecloths and stained table linen. Of course, the 20% automatic gratuity, in addition to the set-up charge (what for when nothing was setup???) and other various fees for room service, were charged.

Another issue was that the housekeeping staff would open the door even when the Do-Not-Disturb sign was on. One further problem was that the room was excessively hot and when we tried to use the air conditioning unit, it only blew hot air and actually raised the temperature to 82 degrees which made it very difficult to sleep as there were no windows that could open.

The Hilton Stamford has the potential of being a decent hotel, but only if they correct the continuing issues with room service, housekeeping, and the temperature controls in the rooms.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 13, 2012

Besides a few good encounters (particularly the parking valet), this stay was always bordering on disaster. To begin, the hotel was overrun by tween and teen girls participation in a dance competion. Then the soft goods were worn and carpet needed replacing years ago. Next the tubs/showers/bathrooms were badly in need of modernization. I can find little to be positve about, except that it never really became a full on disaster.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada, Spain
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2012

At first look, the Hilton was exactly as expected, helpful valet, great service people. We went to the room and things looked clean, but as we started moving in, I noticed red stains and dirt on the curtains. We went out for the night, and when we came back, there had been an event so there were tons of young kids running all over our floor slamming doors, and going in and out of rooms. It was extremely difficult to get any sleep the whole night as this went on until past 3am and started up again after 7am. Finally, the television provided was by far the worst system I have ever seen. The menu had very few options without having to pay fees from $4.99 to $17.99 to watch movies or TV shows. The standard television which provided about 15 channels had no guide, and the channels that were available were not coming in clearly. I expected much more from the Hilton. I would not go back until considerable changes have been made and never when an event was going on.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
84 reviews 84 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 10, 2012

Stayed for a four day meeting with a large group. Lots of positives (private elevator to HHonors floor, VERY comfortable bed, upgraded toiletries, friendly and attentive staff, very good food at restaurant) are overshadowed by some significant negatives. Although right off the highway, it is located in the back of a corporate office park with inconvenient self parking. Complimentary shuttle from the train station was slow (15 min to arrive, should have walked). Finally, member of our group got bed bugs. Hotel was very responsive, immediately taking trained dogs to check each of our group's rooms (around 300) and only one room was infested. Although I have some hesitation, I would consider staying again.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2012

I was a guest at 5 day conference at the Stamford Hilton. The hotel is incredible, huge open public spaces, massive grand ballroom and tons of meeting rooms, u never feel cramped.
The hotel is clean and friendly and has been improving every year for the last several that I have been coming.
The challenge here has always been the hotel staff, but they are definetly getting better.
My room as always was great, the Westin shower and bedding is always amazing.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Stamford Hotel & Executive Meeting Center

Address: 1 First Stamford Place, Stamford, CT 06902 (Formerly The Westin Stamford)
Phone Number:
Location: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Stamford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Stamford Hotel & Executive Meeting Center 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more   less 
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Also Known As:
Hilton Stamford Hotel And Executive Meeting Center
Hilton Stamford Hotel & Executive Meeting Stamford
Hilton Hotel Stamford
Stamford Hilton

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