We payed $617 for four nights (Thu-Sun) in a room with a king-sized bed and "sleeper sofa". I have fragrance sensitivity and requested an upper floor room with a window that opens. We ended up on the second floor. None of the windows in this hotel open. Some of the rooms have "windows" over the central lobby/bar/atrium. If you like quiet, you don't want one of those rooms. Our "window" faced outside and the room was reasonably quiet although we could hear the television next door. The bed is opposite the window and the long wall has a desk, television, dresser with a coffee table and sofa opposite. The size of the room was acceptable. The bed had no padding and was bouncy like a trampoline - not very comfortable at all. The sheets & towels had no apparent fragrance - thank goodness. The spare blanket & pillow in the closet most definitely were fragrance laden. The mattress on the sofa bed is a spring mattress - no padding - miserable. Because the bed was too bouncy for us to sleep on together. We took turns sleeping on the sofa seat cushions on the floor. The sofa seat cushions were more comfortable than the bed. The sheets were scratchy, as was the toilet paper. The shower curtain smelled of mildew. The fan does have an always on option for noise abatement, but it's "white noise" sound is not that pleasant. There is bottled water in the room when you arrive with tiny little signs telling you that your room will be charged $4.75 per bottle if you drink them. Ridiculous! These rooms do NOT have refrigerators despite what you may read on the internet. There was a small coffee maker and the usual coffee packets. There was an iron, ironing board and hair dryer. There was a nice-sized closet with ample wooden hangers. The decor was tasteful and the comforter on the bed was nice. They do not use triple-sheeting on the beds, so you get direct experience with the blanket used by all the guests before you - maybe they wash the blankets in-between guests. I had very little contact with hotel staff, so I can't comment on the service. Seems like this hotel is trying to be a high-end hotel, but without provide high-end basics like triple-sheeting and comfortable beds....I would not stay there again by choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Other