As I entered, I was pleasantly surprised by a very spacious lobby and very pleasant attendants; as I went into my room, I realized the the furnishings are just a step above a college dorm, but everything was clean and functional. However, I did not realize that the furnace in the room would be a noisy room-mate, as I am a sound sleeper, but it was. A pity. Traveler beware: turn it off.
The following morning I was tired and grumpy, despite the comfortable bed, but the swimming pool and the fitness room calmed me down and allowed me to give this hotel a three star rating. I decided to hurry up with the review before I change my mind.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent review. We appreciate your feedback and use this to continually improve our offerings. We are happy to hear that you had an overall enjoyable stay, however we are not satisfied until we are able to exceed your expectations. We apologize that you did not find the guestroom accommodating. You can see from many of our other reviews that this is not the norm and the majority of guests are pleasantly surprised by our in-room amenities. From our marble bathrooms, brand new Sheraton Sweet Sleeper beds and bedding, LG HDTVs, and ample work space, we feel our guestrooms are highly appointed and renovated as of 2011.
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We do sincerely apologize about the heating unit in your room. Although we hope it is never needed, our engineering team is always ready and able to take care of any deficiencies in your guestroom. I'm not sure if you had reached out to them in regards to the noise from your heating unit, however if that is ever the case please don't hesitate to contact us and we will rectify the issue right away. We do appreicate your review and your feedback, and we hope you are able to join us again in the future so we are able to exceed your expectations.
Sheraton Stamford Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.