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“Good food but terrible wait staff!” 2 of 5 stars
Review of Fratelli's Italian Restaurant

Fratelli's Italian Restaurant
837 Meriden Waterbury Tpke, Southington, CT 06489
(860) 628-8168
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Ranked #21 of 162 Restaurants in Southington
Cuisines: Italian
Restaurant details
Cheshire, Connecticut
Contributor
13 reviews 13 reviews
7 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Good food but terrible wait staff!”
2 of 5 stars Reviewed February 3, 2013

It's too bad the wait staff was terrible and the other workers there seemed unorganized. We arrived in time for our reservation and after giving our name the hostess disappeared into the kitchen. 2 other women came out and seemed confused as to who should seat us. Finally someone came out and said "follow me", we started to follow her and when she went around the corner she disappeared and left us standing in the aisle. We had to ask another server where we were supposed to sit. We did get our drinks and our order taken eventually but then we had to ask for knives. She never came back to check on us to ask if we wanted more bread or anything else and we had to flag down another server to ask if we could get another drink. We did get our check but then she didn't come back to take it and we needed change. It's a shame because the food was really good. I had chicken marsala and it was one of the best I have ever had. I doubt if I'd go back, we really didn't feel welcome and the staff wasn't friendly.

  • Visited February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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29 reviews from our community

Visitor rating
    15
    8
    2
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Cheshire, Connecticut
1 review
3 helpful votes 3 helpful votes
“"My Favorite Place "”
5 of 5 stars Reviewed January 27, 2013

I 've been eating here weekly for 6yrs. Always the best food. Favorites are Chicken Piccata & Gorgonzola steak. Linda is our favorite waitress and Heather makes our drinks the way we like them. Dave is an extremely gifted chef & I love that he's always taking a break from the kitchen to say hello to guests. The atmosphere is quaint. Because of the smaller size of this charming place, reservations are best. It fills up quick because it's the BEST!!! On busy days be patient it's always worth the wait.

  • Visited January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantsville, Connecticut
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
“Garbage”
1 of 5 stars Reviewed November 17, 2012

So we go there for the first time ever based on reviews. We walk in no one is there others come in behind us. We were asked if we had a reservation we said no. they said lets see what we can do the 4 behind us walk in and were asked the same question and there response was didnt know we needed one. 5 mins goes by as they take others with reservations Now others are walking in with no reservations as well as this seemed to confuse the staff. Well finally out pops a waitress and says follow me, O not us the people that walked in behind us, They lady tried to explain to the waitress that we were there first as she should of already known this as she is the one that greeted us (not with a friendly smile I might add) So as the waitress still didnt seem to care we were there first we walked out not to happy. No WHERE did it say reservations recommended. its a hole in the wall place reservations for who? the regulars? Needless to say we drove a couple miles down to Hearthstone where we were pleasnatly treated and the food was excellent.

  • Visited November 2012
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southington, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great times! New bar!”
5 of 5 stars Reviewed September 17, 2012

Had a great time and a great meal at Fratelli's last night! The atmosphere was inviting... we sat in the newly added bar area, which has created incredible ambiance... the staff was friendly but not overbearing, and the food was excellent! We chose the stuffed sole and the lasagna... both were fantastic! The fish was prepared perfectly and stuffed with a lobster and shrimp stuffing, which was nothing short of amazing, and the lasagna was one of the best we've had! The owners, Dave and Bruno, were very accomodating and contributed greatly to our overall satisfaction! We are looking forward to many more evenings at Fratelli's for their excellent cuisine and a great night out!

  • Visited September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southington, Connecticut
Contributor
11 reviews 11 reviews
10 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Small place- big taste!”
5 of 5 stars Reviewed August 28, 2012

This restaurant has been around for years and it always consistently delivers high quality, great food. It is small but cozy and the service is friendly. Try it for a nice quiet dinner out.

Visited July 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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