When I checked in I asked if there was a shop in the hotel for incidentals. There is not. Linda Rice, who worked for the hotel, was standing on my side of the check in. She asked the receptionist to call "?" and have him take me in the shuttle to Kmart. The shuttle was out for service. Linda asked what I needed and I told her one thing that cost $2. I explained it was not big deal. After 5:00, what I was needing was in my room.
Linda was kind as were the Albanian ladies who cleaned the rooms. Both were personal and taught me how to say good morning and thank you in Albanian. The front desk staff are professional, too. When eating in Shadrocks, ask for Amanda. We ate in this restaurant for 4 nights. The service can be ssllloooooowwwwww. Amanda was our server on Wednesday and we ask for her on Thursday.
The rooms have some inconsistencies. My room was small and the restroom room was as small as a confessional. A friend of mine's room on the side of the hotel that is past the fitness center was larger and had been updated. The hotel was built in the 1970's. You can look around and see areas of the property that are 40 years old. I was on the second floor and the third floor is really squeaks. A friend had a room on the third floor and when I walked to his room, the halls squeaked the whole way. MY advice, ask for a third floor room or on the side of the hotel where the exercise area is. The walls are really thin. While in my room I could hear phones and conversations from next door and across the hall. There are not "standard" refrigerators or safes.
Staying at The Heritage Hotel, Golf, Spa, and Conference Center's name sets a different expectation than the name creates. There is golf, spa, tennis courts, racquetball courts, pools, and a conference center, but it isn't what I had expected. Based on the name and the online photos I visioned a Four-Seasons type experience. It was not. This property needs to be painted and a modest overhaul in a lot of ways. With that said, as long as you know what your getting, don't be afraid to stay here.
- Official Description (provided by the hotel):
- Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more less
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- Also Known As:
- Heritage Hotel Southbury
- Heritage Resort Southbury