This was more like a motel 6 than a resort.
We will not be staying there again any time soon for several reasons.
First, the one and only compliment: the coffee house staff were friendly and helpful.
1- The noise level on the first floor was awful. The staff didn't seem to care about the noise and did nothing to curb the enthusiastic loudness of the large group of kids and teens that 'took over the place'. Still at 2am we could not sleep due to the banging doors, yelling down the hall, and general rowdiness of the kids. They did not appear to be doing anything wrong other than partying in a hotel hall at 2 am two nights in row.
2- There are chemical smells near our room and hallway from unknown sources - made the air feel unpleasant.
3- The hotel is generally 'dirty'. Carpet, walls, etc, just feels like a sleasy hotel instead of a 'resort'.
I've traveled the world and stayed at all levels of hotel. Heritage did not provide us with a value worth repeating.
- Also Known As:
- Heritage Hotel Southbury
- Heritage Resort Southbury
- Official Description (provided by the hotel):
- Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more less
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