When we arrived (at 4 p.m. give or take a few minutes) there was no one at the front desk. The bar tender told us the employee at the front desk had stepped away from the desk and would soon return. The bar tender became increasingly uncomfortable the longer we had to wait. While we were waiting the phone at the hotel went unanswered and another guest was trying to purchase an item from the gift shop but eventually left. In any event, after waiting for 30-40 minutes, the employee/manager returned. He never really apologized. We went to our room and found the handle on the toilet was broken and there absolutely no towels in the room.
Fortunately, housekeeping immediately responded to our request for towels. The following morning we were greeted by someone different at the front desk. We told her about the broken toilet handle and having to wait for a prolonged period of time at the front desk the previous afternoon in order to check-in. She immediately offered us a complimentary breakfast, which we declined as we already had plans for breakfast. Now THAT is how good business is done!
The hotel is in a good location with the exception it is bordered by a trailer park on one side.
I'd give the morning employee an excellent rating, but because I have to give the employee at the front desk upon our arrival and the broken toilet handle a terrible rating, I'm giving the overall stay at this hotel an average rating.
- Also Known As:
- Courtyard By Marriott Shelton Hotel
- Courtyard By Marriott Shelton Hotel Shelton
- Marriott Shelton
- Courtyard Shelton
- Shelton Marriott
- Shelton Courtyard
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