The location (proximity to casinos) and the free casino shuttle are the biggest pluses for this hotel. Also, the room prices are about half of what you'll pay at the casino hotels. It is your basic Hilton so you can expect pleasant and clean rooms and lobby, efficient check in/out, and professional staff.
I waiver between "average" and "very good" ratings for this hotel because of a few (mostly minor) things. Once in our room, I noticed we didn't have enough towels, and the tissue box and toilet paper were low. To the credit of the hotel, a staff member delivered these items within 5 minutes of my requesting them. The next morning I realized our coffee maker didn't work and had to go to lobby to get some (minor, but annoying). When going to the room for the night, I realized my door hadn't locked upon closing it (would only lock from inside) which was very upsetting because my two older daughters had gone to the room earlier to go to sleep. I let the front desk know the next morning and they were going to send a locksmith up right away (we checked out so I never saw if the lock was repaired). If you're a night person and like to have a drink at your hotel bar after a night at the casino, realize that the Hilton bar closes at 1am. We went to the bar and got a drink just before it closed and went to sit by the outdoor fire pit. We watched as several people returned to the hotel and went to the bar and were surprised that it was closed. Within 15 minutes, a hotel staff person turned off the fire pit flame and said the area was closed for the night and asked everyone there to leave (there were only 4 people around the pit and no one was noisy in any way). I'm sure it's an effort to keep late night partying to a limit but they should use their discretion and enforce their "closing time" rule when it is necessary to do so. The shuttle is a great service but it needs to be run a little better. We were the first outside to wait for the shuttle as more and more people started to come and wait. A small van showed up and said he was going to Mohegan Sun--except for one couple, everyone was waiting for a shuttle to Foxwoods. A little argument started with the van driver but then ended when another van pulled up. The van was too small for all the people waiting so some people couldn't get on (don't know how that was handled). The van we were to take back to our hotel was completely full and pulled away before we could ask when the next one would be there (when booking our reservation, we were told that they come every 1/2 hour). Since we were all tired and saw available taxis, we decided to take one back instead of wait for the next shuttle. Good thing we did, we saw the next shuttle get in at 1am (one hour after the last one) so the $8 taxi fare was worth it.
Putting those things aside, if you're not going to stay right at the casinos, this hotel is the next best thing.
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