Knights Inn Old Saybrook is conveniently located for trips to Old Saybrook, CT and the exterior can be somewhat deceiving in its ordinary appearance. We recently stayed there four nights, having moved there from another hotel, to be closer to family events centered around college graduations. Not a good decision! While the initial appearance is pleasant enough - the real challenge is that the management does not know how or doesn't care to run an efficient operation. While soap, towels, toilet paper and cups were provided (sans shampoo), don't expect any refills or the normal daily bedmaking that we all expect when we travel - as Knights Inn management chooses not to provide this service. If you want fresh towels or additional toilet paper, you have to ask for it!! Absolutely NO daily room service is provided - including disposing of trash receptacles, which we expect in 99.9999 percent of US-based hotels/motels, etc.

The room and facilities were adequate - but the lack of service was an astonishing surprise. We won't be staying there again! And cannot recommend.

I reserved a non-smoking room but was given a smoking room. I went to the front desk to ask for a new room and was treated very rudely by the man working there. He told me there were no other rooms available and tried to convince me that I had non-smoking room (despite the ash trays in the room, the smokey smell, and the fact that it said smoking on the door!) He quickly escalated the conversation to a fight and told me there was nothing he could do. If I had any other place to stay I would have left.

The room itself was smokey but relatively clean.
Overall, this was probably the worst customer service I've experienced at a hotel.

We booked on a Wednesday and canceled 45 minutes later, because we found a nicer sounding place for the Saturday. They charged us for the night! When I called to complain, the female manager out and out lied saying we had never canceled. I suggested it might be good customer relations to refund us the money, so we'd be inclined to stay there another time. She said no. I'm going to dispute the charge w/ mastercard and hope this review joins the list of lousy reviews above it...

I booked a room at the Executive Inn solely on the basis of their website, which advertises "free wireless internet in every room." I checked in, and was given room 109. I asked if I needed a password for the wireless, and was told that the signal "doesn't reach that far". The room was only halfway down the building from the office, which means that truly half of the hotel has no internet, despite the advertising. I asked to have my credit card refunded (which was done) and stayed down the street at Days Inn for $100 more. After reading the other reviews here, I realize it was worth it. Live and learn.