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“Never again” 2 of 5 stars
Review of Heritage Motor Inn

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Heritage Motor Inn
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1500 Boston Post Rd., Old Saybrook, CT 06475   |  
Hotel amenities
Ranked #7 of 7 Hotels in Old Saybrook
Clifton Park NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Never again”
2 of 5 stars Reviewed November 3, 2007

The room was spotlessly clean and the bed comfortable. That said there is very little to commend this place. We experienced none of the friendliness mentioned in other reviews.It is very expensive and requires payment as you arrive. Noticing that it offered AAA discount I asked for it before departing. I was told, in a friendly manner "that I should have asked for it when booking",that " they didn't give it during holiday weekends" and " the price was below that posted in the AAA book'- take your pick.
The room has a phone which doesn't accept incoming calls. Do not use it . The tariff we were quoted for a call within the US was truly exorbitant. I've paid less in five star establishments.The breakfast served in a hut like office was mediocre, and the spacious patio was cramped. At $150 this was very expensive never to be repeated experience. Go to the nearby chain hotel. In comparison it has to be good value and more friendly

  • Liked — The room was clean
  • Disliked — The price and unfriendliness
  • Stayed September 2007, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

Traveler rating
    5
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
nj
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 23, 2007

my husband and I stayed here one night; an ok place, clean. But, if you want to check in a little early and also a place to wait around (for friends, just to get out of your room, etc), you are out of luck. This is really very basic motel, without any public waiting room except outdoors. I guess it's reasonable price for this expensive town with nothing much to do though. This town really is for rich retirees who want to stroll around the beach - mostly private beaches where a tourist (like me & my husband) cannot even visit the lighthouse, because it is located inside a private area which is restricted to certain private 'members only'. Not the best vacation spot, but a good idea why someone rich & famous like Kathryn Hepburn decided to retire here.

Stayed October 2007
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
montclair, n.j.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 1, 2007

Staff was extremely cooperative. Couldn't have been nicer.
Enjoyed the pool every day. Room was very clean and comfortable.
Hope to go back next year.

  • Liked — The staff, pool and location.
  • Disliked — Late check in
  • Stayed July 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brick, NJ
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2007

Talk about being made to feel welcome! The mother, daughter and son-in-law that run the Heritage take great pride in their establishment and are extremely accommodating. The rooms were clean and comfortable, there was alway fresh fruit at the continental breakfast. The main house is a historic building and it and the 12 units are within walking distance of a deli and pizza place. By far the best feature is the staff. Children under 12 are not allowed so it made for a very peaceful vacation.

  • Liked — The staff were very friendly and caring.
  • Disliked — proximity to route 1 traffic
  • Stayed July 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milford
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 23, 2007

Friendly family owned small establishment with pool in backyard setting. Very accomodating and available with great suggestions for restaurant suggestions, antiquing, and shopping. Always on site. Clean home type atmosphere. This is the second time in three years we spent the weekend with friends. Will go back again. Easy to make reservations. No concern regarding confirmation status - accurate with reservation information given.
all units on ground floor with outside entrance.

  • Liked — Convienent
  • Disliked — No opinion
  • Stayed July 2007
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 15, 2006

If you're looking for a comfortable, very clean, and friendly place to stay, than this is it. IT's not fancy by any means, could use some renovations, but the beds were comfortable and clean. The owner ( Carol) is so friendly and helpful she makes you feel as if you've known her for a very long time. They also serve coffee, juices, muffins, granola bars, oatmeal, and fresh fruit in the morning. For someone like me who doesn't like to go out looking for a breakfast place in the morning this is a big plus. Definitely recommend!

  • Liked — cleanliness and friendly staff
  • Disliked — torn shade in bathroom and door wouldn't close
  • Stayed August 2006, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Hampshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 14, 2006

We recently stayed at this small motel while visiting family for the weekend. From our first contact making reservations, we encountered very friendly, very honest, and very helpful staff. The woman who took the reservations explained that the room was small and methodically explained the limitations of the room, bath, and amenities. When we checked in, she explained that she had not charged our credit card yet because she wanted to show us the room and make sure we were satisfied. Very impressive customer service!

The room was, in fact, small with two double beds and a small bathroom with a "showertub". Since we were only planning to sleep in the room, we were not concerned with the smallness. Despite being small, the room and bathroom were very clean (though the room had a slight musty odor). The beds were comfortable though the sheets were a bit scratchy. The bathroom had plenty of towels and plenty of hot water. We did not need to use the a/c on the nights we were there so we can't comment on that. Instead, we left the windows open. Despite being on a very busy road, at night, it was fairly quiet. The walls are pretty thin and the plumbing is pretty loud but surprisingly, it was fairly quiet during our stay. We could hear muffled sounds from the TV and voices in the next room but not loud enough to be disturbing. The pool was very clean though not heated. The grounds were well kept and also clean. The continental breakfast consisted of coffee, juice, fruit, boiled eggs, instant oatmeal packages, granola bars and packaged cinnamon buns.

Overall, this motel, though old, is well kept and very clean with friendly employees. It lacks almost all of the modern amenities except for cable TV and a/c but that was not an issue for us either. While we were neither disappointed nor dissatisfied, in the end, the price just seemed a bit too high.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Motor Inn

Address: 1500 Boston Post Rd., Old Saybrook, CT 06475
Location: United States > Connecticut > Old Saybrook
Amenities:
Swimming Pool
Hotel Style:
Ranked #7 of 7 Hotels in Old Saybrook
Number of rooms: 296
Also Known As:
Heritage Motor Hotel Old Saybrook
Heritage Hotel Old Saybrook

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