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“Difficulty checking in” 1 of 5 stars
Review of Econo Lodge Inn & Suites Old Saybrook

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Econo Lodge Inn & Suites Old Saybrook
2.0 of 5 Hotel   |   1750 Boston Post Road, Old Saybrook, CT 06475 (Formerly Sandpiper Inn)   |  
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Choice Privileges Points
Ranked #6 of 8 Hotels in Old Saybrook
Tucson, Arizona
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Difficulty checking in”
1 of 5 stars Reviewed August 15, 2012

We made our reservations on Econolodge.com, however when we got to the hotel we were not given the 2 queen bed room we had reserved. We were instead given a very small 1 queen bed room. We went back down to the front desk and we were told if we didn't directly call the hotel to make the reservation, the mix-up wasn't their fault. They would not compensate the difference in room rate, so we were grudgingly given a king size room. It sounded like they were going to have to bump another reservation sometime down the line.

In their favor, the hotel is all non-smoking and they are still in the process of remodeling.

Having seen 2 rooms in the hotel, I would say they are "putting lipstick on a pig". The king size room was remodeled, it had new carpet, with a nice granite sink, refridgerator and microwave area. A fairly new couch and new drapes.

However, the hallways are badly in need of new carpet and paint, at least washing the dirt off the walls and woodwork. The doors to the rooms are very scuffed up and were difficult to shut, we could not get the deadbolt lock to work. There was no mattress pad and the bottom sheet was too small and wouldn't stay tucked in. There was a remote for the A,/C unit that was filthy (I put it into a plastic bag to use it). There were hairs in the bathroom.
Bottom line is: stay somewhere else.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    16
    7
    4
    4
    23
See reviews for
16
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3
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
East Coast
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 9, 2012

We weren't here for the beaches, we were just late-night travelers looking for a place to stay before we continued our journey. The property looked nice. The desk clerk was attentive but was new and didn't know much yet. It was expensive, but then we were taking what we could get, which wound up to be a suite, at 9:30 at night. The bathroom was a bit worn - the ceiling needed some work and the tub had no stopper. I couldn't see that it was ever meant to. Why install a tub that can't be used as a tub? The beds had those polyester, quilted covers that feel sleazy. Pros - a place to sleep. Cons - not good value for the amount we had to spend.

  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 3, 2012

In spite of the good reviews here, and the recommendation to stay here overnight for the wedding attended, I found deplorable conditions in room 210. Mold in the bathroom, rust in the tub which did NOT have any stopper. As a bath taker, I took the precaution of asking if they had bathtubs, to which they replied yes, but then found out they have no means to stop the tub, which creaked,cracked sink, broken and nasty caulking around the tub, shredded carpet at the bathroom door parapet, and no security lock - just the holes!

I've taken photos of everything as proof that this is no baseless complaint!

The polite but ineffectual front desk clerk would NOT give me the email of the manager, just her name and phone number, and the main front door entrance was littered with construction.

The mattress, though good, was short sheeted because the sheet was not fitted, and there was no mattress pad. ALL OF THIS for $190 plus tax!

When I asked to see other rooms, the room next door, room 208 had the smell of smoke, and 220's rug was flooded at the entrance.

I am sending all of this to Stephen Joyce, CEO of Choice Hotels, which owns Econo Lodge,
who obviously made a very poor choice to purchase this unfortunate chain!

Do yourselves a big favor and go elsewhere.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 3, 2012

Spent 2 pleasant nights at Econo Lodge in Old Saybrook, Connecticut. Its better priced, large rooms, full of amenities and less noisy though close to everything. Wi-Fi speed was excellent, breakfast was fabulous and friendly front desk.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 30, 2012

This hotel has obviously just been renovated and it shows. Great room, comfortable beds, nice flat screen tv and the whirlpool tub was awesome! The staff were friendly and helpful, even printing directions to a wedding reception for us. It was centrally located in a nice area, close to everything, but still quiet without road noise. I would highly recommend this hotel to anyone staying in the area.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 30, 2011

The location and area were great and worked out okay for a family event we attended in Essex. The hotel itself was pretty dumpy. The staff were not friendly. There was mildew growing in every corner of the bathroom- tub, toilet, sink, walls, ceiling. You could actually smell the mildew in the hallway and bedroom. There was rust on the ceiling. The comforter had burn holes in it not too far from what we thought was a blood stain. The smoke detector had no batteries. I guess their $250 in-room smoking charge doesn't go too far with repair. Not worth the money.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2011

Nice big room. Great for kids! Good breakfast options. Will definately stay again.

Room Tip: Ask for one of their bigger rooms
See more room tips
  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Inn & Suites Old Saybrook

Address: 1750 Boston Post Road, Old Saybrook, CT 06475 (Formerly Sandpiper Inn)
Phone Number:
Location: United States > Connecticut > Old Saybrook
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Old Saybrook
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites Old Saybrook 2*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to the Econo Lodge Inn & Suites, an Old Saybrook hotel near Essex Village. Just outside of Essex Village, the The Econo Lodge Inn & Suites(R) hotel provides easy access to several area attractions. Local points of interest like the Mohegan Sun casino, Gregory James Gallery, General William Hart House historical landmark and Harvey's Beach are minutes from this Old Saybrook, CT hotel.Nearby Mystic Seaport-The Museum of America and the Sea offers so much to see and do. Visitors will enjoy strolling through the 19th century seafaring village where you can see history come alive in the countless maritime galleries, displays, museums and more.A variety of entertainment venues and retailers can be found in the surrounding area. Several restaurants and cocktail lounges are close by; some are within walking distance to the hotel. ... more   less 
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Also Known As:
Econo Lodge Old Saybrook
Old Saybrook Econo Lodge

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