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“Affordable alternative for Mohegan” 4 of 5 stars
Review of Holiday Inn Norwich

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Holiday Inn Norwich
3.0 of 5 Hotel   |   10 Laura Boulevard, Norwich, CT 06360   |  
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Ranked #2 of 5 hotels in Norwich
GreenLeadersBronze level
Boston
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“Affordable alternative for Mohegan”
4 of 5 stars Reviewed March 18, 2013

We stayed here for St Patty's weekend on a trip to Mohegan. We had originally booked two rooms at the casino for almost $400 a room and after looking around i found this hotel and we literally got two king suites on the 6th floor for less than the price of one standard room at the casino. The check-in / check out was great, Justin at the front desk was great! There is a free shuttle to take you to and from the casino. The indoor pool was nice and warm and breakfast was SUPER good (please tell the cooks they rock). The rooms were nice then we expected for a holiday inn, pillows were tagged with firm / soft, the entire hotel was very clean. The only odd thing there were the red fire ants that bite in the corner of our room which i did not notice until we were leaving, so needless to say they left us alone. All in all, very nice hotel with really great staff.

Room Tip: on the 6th floor, some of the rooms have balconies - try to get one if you can :)
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, March 25, 2013
Thank you for your outstanding comments we try to give all our guests that special touch. We appreciate you patronage
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189 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
West Haven, Connecticut
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 13, 2013

I stayed here for my birthday March 1st because Jasen Aldean was playing the rooms at Mohegan were a minimum of $450 and I could never afford to pay that and afford to eat or gamble. So I checked around for hotels with a shuttle that give military discounts. This hotel was clean, comfortable and the staff were wonderful !!! We had no problem getting a shuttle to and from the casino and while we were waiting for friends to arrive we had a drink and appetizer at the restaurant . The food was good but average but the bartender was sweet and made a great drink. We will definitely stay here again!

Room Tip: They have a good size refrigerator and a microwave in every room !
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, March 15, 2013
Thank you for your comments. Our team members are committed to delivering great guest service. We hope to see you back in the near future.
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East Haven, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 11, 2013

A group of 5 of us decided to take a last minute trip to Mohegan Sun and needed somewhere reasonable to stay. The price was great for a last minute Saturday night. The shuttle was on time and very accommodating. The rooms were very clean and having the fridge was convenient. Check in took only a few minutes, and check out was even simpler. The staff allowed us to check out at noon instead of 11 am with no additional fee, because we stayed the Saturday into Sunday of "springing ahead" for daylight savings.
I would definitely come back to this hotel again.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, March 15, 2013
It’s great when we can make your experience a memorable one. We love to exceed our guest’s expectations. Please come back and see our new look after June.
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El Dorado, Arkansas, USA
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2013

The staff of the Holiday Inn bent over backwards to help me plan a surprise for my husbands surprise birthday. They went above and beyond the call of duty to set up a beautiful surprise in our room, and a shuttle to the casino. FANTASTIC - oh, did I mention the awesome breakfast!!! GREAT JOB!!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, March 8, 2013
We’d like to thank you for your great comments; it’s great when we can make your stay memorable. I will share your comments with my team members. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2013 via mobile

When we first arrived for our 3pm check~in, there was a huge line. We waited and were offered a complimentary glass of wine. This was unexpected but welcomed. It all soon became clear why the glasses of wine were being offered. When we finally got up to the desk~ they not only told us the room was not ready but had no idea when it would be ready and to just wait. We had 5pm reservations and a 7pm concert. We wanted to get ready before heading over to the casino. By the time we got in the room, we had waited an hour and had 20 min to get ready before the 430 shuttle. We made it down to the lobby at 428!!! Whew!!!
Not so much since the shuttle had already left and the next one was at 5!!
Now is the reason I decided to write this review~ Jerry who is a shuttle driver for the Holiday Inn had just arrived for his shift. When he found out the three of us missed the 430 ~ our Superman came to our rescue. Not only did he take us in his personal car at 445 to Mohegan but also gave us his contact information so when we needed a ride later~ we could contact him. He was truly the only reason our stay was great. Jerry went the extra distance and where customer service is concerned~ he tops the list! Truly I must say the only thing Holiday Inn in Norwich has going for them is Jerry, my Superman.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, February 24, 2013
Thank you for your comments. Superman is a great asset to the property. I apologize for not meeting your expectations. We strive to give superior service and there are no excuses when we fall short. I will share your comments with Jerry thanks again.
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Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 12, 2013

If you are looking for a lot of bells and whistles, spend the $600 to stay at the nearby casino hotels. If you are looking for a clean, quiet, reasonably priced and centrally located hotel with a friendly staff while you are visiting Mohegan Sun, check out the Holiday Inn.

We recently spent 2 nights here during the infamous Blizzard for 2013 while in town for the Bon Jovi concert at Mohegan Sun. The hotel staff were very friendly and accomodating. Check-in and check-out were quick and effortless. Our room was clean and spacious, beds were comfy, room contained a microwave, fridge and flat screen satelitte TV. The room stayed comfortably warm despite the terrible weather outside. The bathroom was on the small side and the drains were a bit slow, but it was clean and functional, which is all that mattered to us. The pool was closed for remodeling, which were were told when we booked.

The location was perfect, just 1 exit (about 5 miles) from Mohegan Sun. We had planned to use the complimentary shuttle, but given the weather conditions it was not running that night. However, driving to the casino was quick and easy, even post-blizzard.

All in all, very satisfied with our stay, will consider again when in the area and would recommend to others.

Room Tip: Vending machines are on floors 2 and 4
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, February 13, 2013
Thank you for your comments. We are beginning our remodel in April, so please come and experience our new look in June. We would love to have you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 11, 2013

Average, slightly dated Holiday Inn. Clean and quiet, which was all I needed. Pool was being remodeled, as indicated on their website, so wasn't available. I can imagine it gets loud on weekends given the proximity to the casinos.

Got it from the web for short money, so I have no complaints.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian D, General Manager at Holiday Inn Norwich, responded to this review, February 24, 2013
Thank you for your comments. We will be beginning a complete remodel in April. I hope you are willing to give us another try after the remodel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Norwich

Address: 10 Laura Boulevard, Norwich, CT 06360
Phone Number:
Location: United States > Connecticut > Mystic Country > Norwich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Norwich 3*
Official Description (provided by the hotel):
Whether you are here for work or play, the newly renovated Holiday Inn Norwich is the perfect destination conveniently located off 1-395, exit 80 with spacious rooms and 8,000 sq.ft. of meeting space. Newly renovated guest rooms offer comfortable pillow top beds, HDTVs, microwave, refrigerators & free WiFi. Enjoy a swim in our indoor pool or re-energize in our fitness center. Dine in for lunch, dinner or to grab a drink in Scorzz Sports Bar & Grill. Scorzz also offers 13 HDTVs, pool tables, dart, shuffle board and other electronic games. With daily shuttle service to Mohegan Sun Casino only 3 miles away and close proximity to Foxwoods and Mystic plus several beaches, you will find that there’s plenty to do from playing by the seashore to testing your luck! *Daily complimentary shuttle service to Mohegan Sun Casino is available on a first come, first serve basis and must sign-up with the Front Desk at check-in. ... more   less 
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Also Known As:
Holiday Inn Norwich Hotel Norwich
Norwich Holiday Inn

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