Very disappointing experience. Went for an overnight w/ friend to get away from the kiddies. Perhaps I've been spoiled by other more professional spa/hotels but found Norwich to be almost like a McDonalds of spas. We went during Mother's Day weekend and it was extremely overcrowded. You could barely get to your locker to change your clothes. Too many loud mouth people talking openly about their lives in the steam rooms and jacuzzis. People come to spas to get away and relax not to fight for some peace and quiet. Upon check-in, there was nobody to greet us at the valet, nobody to take our bags and the reservation desk was unprofessional and bordering on rude. I would not recommend... look elsewhere for a weekend spa getaway.