I'd heard good things about the Inn before- very few of which have proven true.
Upon arrival, I noticed the meticulous landscaping and misleadingly well maintained grounds. They are gorgeous.
The inside of the rooms- both condo and Inn- do not follow suit.
First of all, each room we relocated to (3 total) smelled musty- not unlike Nana's mothballed basement.
Second of all (the zenith of our woes), the first bed we had was hard as a rock. The second bed (which was claimed to be two years old) was not only hard as a rock- it was also concave (a feat never before thought achievable). The third bed (smaller than the one we paid for) was softer- however, when we turned down the sheets, we were greeted with a strange stain and a hair- curiously, both brown. When we asked for clean fitted sheets the receptionist informed me with a smug grin that "none of the beds here have fitted sheets." And then proceeded to arrange for a plastic bag of three sheet sets delivered to our room- which also had hair on them.
They were mistaken when they said "free wifi"- what they must have meant was "wifi free." Our computers and phones could not connect to the wifi. The resolution to this problem was "you could always use our business center downstairs...." at 11 o'clock at night.
The doors to each room are scuffed, marked, and chipped. There are almost no electrical outlets either. The rooms were freezing, as the AC was blasting in the empty rooms, and the heat did not work, so there wasn't any way we could resolve that. Just shutting the AC off didn't help.
We were charged an extra $13.00 as a "resort fee" for amenities we could not use (as the pools and such closed shortly after we checked in). This was refunded to us after our 5th complaint.
This is all aside from the fact that the Inn decor is straight out of the 80s. This isn't old world charm, this is decade impairment.
Overall unsatisfactory. We will not be returning.
- Official Description (provided by the hotel):
- The Spa at Norwich Inn is located on 42 country acres filled with perennial gardens and ponds. Oak trees, a reflecting pool and oversized deck compliment the atmosphere of the spa and promote the ultimate in relaxation. World class spa treatments are available from a wide assortment of services such a massages, body wraps and polishes, facials and many more. ... more less
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- Also Known As:
- The Spa At Norwich Hotel Norwich
- Spa Norwich