I honestly did not know what to expect due to the mixed reviews! But WOW, was beyond surprised at how wonderful everything was! It was the prettiest, cleanest, loveliest place ever!! I am really perplexed as to how anyone could give this place a bad review. The food was excellent (never had fresher salads in my life!) the service was great (very attentive and willing to go the extra mile!) the decor was lovely and pretty and again, very clean (this is what impressed me the most! Our room, the Terrace Suite was immaculate!) The spa was delightful and I enjoyed every treatment to the fullest! From the moment you are welcomed at reception by two of the loveliest young ladies ever (Kelly and Karla!) you know you have arrived at a special place!! If you are looking for a peaceful, relaxing, enjoyable sojourn from the hectic pace of life, this is your go to spot for sure!! What a treat!! Cannot WAIT to return! Please try to ignore some of the less than stellar reviews that have been posted! You'll be doing yourself a huge favor! The Norwich Inn & Spa was the highlight of our summer! Go and enjoy! You won't be sorry!