My visit to the Norwich Inn and Spa was with 5 women friends. One of our group had been a couple of times with her husband and had had very good experiences. Our group experience was more mixed. One of our group was more savvy than the rest of us and did not book the getaway package which is not a good value at all. You pay more than $100 for dinner and breakfast. The buffet breakfast is @ $20.00 and there is no way you can spend $80 on dinner because beverages are excluded. Although the staff in Kensington's was very accommodating 5 out of our six dinners were disappointing. The lobster risotto was barely lukewarm and glutinous, the pork chop was tough to the point of being inedible. The salmon was good.
To say that the billing is less than transparent is an understatement. We had each other's meals put on our bills and then deducted even when we ordered separately at the Juice Bar. Even the MBA in our group found it confusing.
Two of our group who were sharing a room were given a room with a dumpster view. When they complained they were told that all the twin bedded rooms had dumpster views (not true).
The place was really bustling. There were at least two weddings the weekend we were there with the attendant disruptions in the lobby. The relaxation room was frequently completely occupied. The pool is a tiny 1 1/2 lane lap pool in the middle of the spa area. When I wanted to swim there were about 10 people sitting with their feet in the pool. Not very inviting. There is a whirlpool in the ladies locker area, but there was visible mold on the outlet. The ladies locker room is more crowded than your local Y with tiny half size lockers. There were more lockers in each alcove than there was room for the users of those lockers to stand. On the plus side, the servers in the restaurant and the technicians in the spa were all great.
The only way I would consider going back would be mid week.
I have traveled quite a bit and I thought that this place was overpriced for what it is.