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“Great spa...not great hotel” 3 of 5 stars
Review of The Spa at Norwich Inn

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The Spa at Norwich Inn
3.5 of 5 Spa   |   607 West Thames Street, Norwich, CT 06360   |  
Hotel amenities
Ranked #1 of 5 hotels in Norwich
Glastonbury, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Great spa...not great hotel”
3 of 5 stars Reviewed April 9, 2013

I think the only way to elicit a response from management is to post a review on TripAdvisor, so here goes. Below is the email I sent to several members of their management team, as well as their online survey. Great spa day, insane noise in our room.

Email:

I am writing in regards to the stay I had at the Norwich Inn and Spa this past weekend.

I spent Saturday night at the hotel with two college friends for our annual weekend together. From the time of our arrival late morning on Saturday, we found the staff to be attentive and helpful. We'd arranged for several spa treatments each--which were fantastic--and took advantage of the wonderful facilities in the spa.

We had a wonderfully relaxing day, which was our goal! We enjoyed tea and scones, the wine tasting and some pretty excellent cocktails at Ascot's Pub before heading out to dinner off-premises. After a terrific dinner, we returned to the hotel to relax in our room, watch a movie, and enjoy our time together.

Imagine our dismay when we discovered that the wedding going on upon our return (around 8:45 pm) was directly under our room--#20. The music was unbelievably loud. So much so, in fact, that we had trouble hearing the tv in our room, even at full volume. When I called the front desk, they responded by saying that "Yeah, those rooms are loud," and "They'll be done at 10." When I expressed frustration that we could not relax in our room as we had planned, the front desk person asked if I wanted him to ask the DJ to turn the music down. This seems like an absurd suggestion--the wedding party had paid for the venue and had every right to enjoy it. That said, it's poor planning at best to put non-wedding guests directly over the wedding venue.

We ignored the deafening music as best we could--but I called the desk again to express my frustration. I asked the desk person to come up to our room so that he could hear just how unbelievable the noise level was. His response? "I am the only one here and can't come up. And I know how loud those rooms are." When I pressed him for some kind of resolution, he offered us vouchers for breakfast the following morning. I conceded, as it was nearing 10pm, and when the bellman delivered the vouchers, he said that "they don't normally put non-wedding guests in these rooms." In an hour and fifteen minutes time, our happy, relaxed feeling had entirely disappeared.

Luckily, the music stopped at ten. At that point, however, we were frustrated and hardly ready for sleep. It seems to me that paying nearly $400 a night for a room would yield some kind of attention to details such as placement of guests during a wedding. While we loved our time at the spa and in the restaurants, we were deeply disappointed by the hotel's carelessness regarding our room assignment. I can't say that any of us would be able to recommend the Norwich Inn and Spa, given how our evening ended.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Any
English first
new york city
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 8, 2013

My sister-in-law and I looked forward to spending a weekend together, relaxing at this hotel and spa. We booked a 4 night stay, and ended up canceling our last 2 days. We would have left after one night, but stayed because we had spa treatments booked. The spa is actually, wonderful--great practitioners, very experienced. But, the hotel is areal dump.

We stayed what they call a villa, which are sprawled all over the acreage, some so far from the spa, that you have to drive back and forth. Our first night, we had to change rooms twice.
In the first villa suite, the tv remotes didn't work, the safe didn't work, and there were no bathrobes, despite what the website said. A workman had to come in several times, to fix everything, and stayed for at least an hour. Then, later, when we tried to make a fire in the fireplace, the rooms filled up with smoke, despite a printed card on the mantel that explicitly stated "the flue has been opened for your convenience, so feel free to make a fire". Smoke alarms went off, but no one came to help until we called the front desk. The man who came reproached my sister-in-law for lighting a fire without knowing how. Then he moved all our things to another room nearby, but, that room was not good for us because we needed (and specified) a suite where the doors closed between the living and sleeping areas. Then we were moved to a third room, very far away from the spa, where there were doors, but everything was dirty--the upholstery on the living room furniture, the rugs. The rug in front of the fireplace had actual holes in it, where cinders must have burned it. All the furniture looked worn, like from a second hand shop. We needed some food for breakfast and I called the front desk in the evening, to find out if the local supermarket was open late, since this was Easter. He told me emphatically that it would be open until 11. I drove the two miles, only to find that it was closed.

When we lit a fire in the third room, the flue didn't draw very well, so we had to open the door in order to create a better updraft--a sign that the chimney needs to be cleaned.

The second night, when returned to the room, it had not been cleaned by the housekeeping staff.
We called to ask for more wood, and were told we would be charged $7.50!

We had dinner one night in the much touted Kensington restaurant, and found the food to be adequate, but, definitely NOT spa food. Very few choices for those of us on diets. And, the waiter was terrible--intrusive, obnoxious, and, unresponsive.

The extremely nice and competent women in the spa told us they heard a lot of bad stories about the hotel, which is owned by Foxwoods resort.

Pick a different hotel and get a day pass for the spa!

Room Tip: I hear the rooms in the main house are better, but there are no suites.
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  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 31, 2013 via mobile

We stayed overnight for a weekend family get-together and had such a wonderful, relaxing time. The inn is beautifully designed with many windows and little corners to sit and enjoy the natural beauty of the surrounding grounds and the spa was very clean and absolutely refreshing. It is so rare to find a place like this that still maintains an atmosphere of elegance and class. I felt like we had stepped back into the dreamy romanticism of early 20th century America. I have enjoyed this type of place in Europe many times and wondered why it it is just so hard to find in this country. I guess it is just because people here don't appreciate the style, but if you do, you will be glad to find it is still alive here. The staff were incredibly friendly and professional as well. I highly recommend it and hope it doesn't change to become like every other crass Vegas-style techno blaring overpriced excuse for a good time.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, Connecticut
Top Contributor
77 reviews 77 reviews
10 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 28, 2013

Just spent the night at TS@NI and it was perfect. We stayed here because we had tickets to see Pink at the Mohegan Sun and also because we've heard so many amazing things about the inn.

We arrived prior to our room being available and were graciously welcomed by the reception staff. Tea and crumpets were being offered. The Spa facilities were made available to us while we waited for our room. Changing facilities included hot tub, sauna, showers, ect...Had time for a steam, a swim, and a drink and bite to eat in the lounge. Funny that everyone walks around the Inn in the comfy robes provided at the spa. There was a wine tasting happening just as we were leaving for our evening event.

Had a nice room in the main building. Beautifully decorated, comfortable beds and spacious bathroom.

We had massage appointments on the day of our departure. The staff got us checked in promptly and 80 minutes later we left there feeling so relaxed as our masseurs were top notch.

We can't wait to find another date to stay at the Inn. The price for an overnight and the amenities that are available are perfect. Only wish would be for them to have a car service/shuttle to Mohegan Sun rather than taxi.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 26, 2013

We just went for an overnight and spa getaway. They overcrowded the spa to such an extent on Saturday with day guests that the 8 (absurdly inadequate to begin with) beds in the relaxation room were constantly taken. Often with day guests wearing jeans and sneakers. We rearranged couches by the juice bar to have a spot to chat in our group of 4. The hot tub was similarly over capacity, which made it unappealing, especially when combined with the inopportune location next to the toilets, deep in the locker room.

Exercise classes (yoga Saturday and cardio Sunday am) were fine, but the $27.23 (?) charge is absurd given the product and what you're paying for everything else.

We chose to go to the (non-restful) casino nearby for dinner because the menu of the Inn's restaurant was so appealing. Further, the decor is out of date and stodgy, making it completely unappealing for our Saturday evening.

Room Tip: We had a duplex in the condos - good for a group, but sort of dorm living - the queen bed upstairs w...
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumbull, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 24, 2013

Great place for a girls weekend. Enjoy the package deals that they offer at the Norwich Inn. 2 nights, breakfast and dinner. Then booked your treatment in the spa area. Towels, robes slippers provided. You never have to leave. Massages, indoor pool, fitness center, group classes, hair and nails. If you feel the need the Mohegan is down the road. Close to Massachusetts, Rhode Island and Connectiuct.

Room Tip: I would ask for a room in the main lodge. They do offer large rooms in the condos close to the Inn...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2013

This is a first-rate spa with a hotel complex. Great spot for a weekend or weekday of spa treatments and relaxation. Great service, great food and access to the Connecticut casinos. Bring your spouse and treat her to a day or two of R&R. Golf course near by makes it a good set up for husbands to get away while the ladies chill. Def. a place where women gather for bonding, bachelorette gatherings, etc. They provide a good value. I have been there may times over the years and highly recommend. A great value compared with spas closer to Manhattan for sure.

Room Tip: Try and get a room facing the courtyard.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Spa at Norwich Inn

Also Known As:
The Spa At Norwich Hotel Norwich
The Spa At Norwich Hotel
Spa Norwich
Address: 607 West Thames Street, Norwich, CT 06360
Location: United States > Connecticut > Mystic Country > Norwich
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 5 hotels in Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Spa at Norwich Inn 3.5*
Official Description (provided by the hotel):
The Spa at Norwich Inn is located on 42 country acres filled with perennial gardens and ponds. Oak trees, a reflecting pool and oversized deck compliment the atmosphere of the spa and promote the ultimate in relaxation. World class spa treatments are available from a wide assortment of services such a massages, body wraps and polishes, facials and many more. ... more   less 
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