My sister-in-law and I looked forward to spending a weekend together, relaxing at this hotel and spa. We booked a 4 night stay, and ended up canceling our last 2 days. We would have left after one night, but stayed because we had spa treatments booked. The spa is actually, wonderful--great practitioners, very experienced. But, the hotel is areal dump.
We stayed what they call a villa, which are sprawled all over the acreage, some so far from the spa, that you have to drive back and forth. Our first night, we had to change rooms twice.
In the first villa suite, the tv remotes didn't work, the safe didn't work, and there were no bathrobes, despite what the website said. A workman had to come in several times, to fix everything, and stayed for at least an hour. Then, later, when we tried to make a fire in the fireplace, the rooms filled up with smoke, despite a printed card on the mantel that explicitly stated "the flue has been opened for your convenience, so feel free to make a fire". Smoke alarms went off, but no one came to help until we called the front desk. The man who came reproached my sister-in-law for lighting a fire without knowing how. Then he moved all our things to another room nearby, but, that room was not good for us because we needed (and specified) a suite where the doors closed between the living and sleeping areas. Then we were moved to a third room, very far away from the spa, where there were doors, but everything was dirty--the upholstery on the living room furniture, the rugs. The rug in front of the fireplace had actual holes in it, where cinders must have burned it. All the furniture looked worn, like from a second hand shop. We needed some food for breakfast and I called the front desk in the evening, to find out if the local supermarket was open late, since this was Easter. He told me emphatically that it would be open until 11. I drove the two miles, only to find that it was closed.
When we lit a fire in the third room, the flue didn't draw very well, so we had to open the door in order to create a better updraft--a sign that the chimney needs to be cleaned.
The second night, when returned to the room, it had not been cleaned by the housekeeping staff.
We called to ask for more wood, and were told we would be charged $7.50!
We had dinner one night in the much touted Kensington restaurant, and found the food to be adequate, but, definitely NOT spa food. Very few choices for those of us on diets. And, the waiter was terrible--intrusive, obnoxious, and, unresponsive.
The extremely nice and competent women in the spa told us they heard a lot of bad stories about the hotel, which is owned by Foxwoods resort.
Pick a different hotel and get a day pass for the spa!