Just returned from the Norwich Inn. I have been to many destination spas and have seen this one in my travel books and have always wanted to check it out. My boyfriend and I were looking for a relaxing weekend, and also celebrating my birthday. We booked a villa (the Inn was fully booked), When we arrived I found the staff very polite and made us feel very welcome, in fact 99% of the staff was that way during our entire stay.
The villa was not my style, I realize it is an Inn so I can not complain about decorating, but beyond that the villa needed renovations in the worst way. The bathroom, and carpet throughout was very old, the bedding, and much everything else needed an overhaul.
The fireplace was a nice touch and we did light it both nights we were there.
The food at the Inn was pretty good; we ate there for a few meals, and breakfast both mornings in the Villa. The service was FAST, they were knocking at the door within 10 minutes of ordering!
My boyfriend and I loved the breakdown on the menus of calories, fat, carbs, etc. Wish they had that on all menus when eating out. The soups were fantastic. We had two different ones and they were great. The Shrimp cocktail was really good and the veggie wrap was yummy. One complaint the Pita bread that came with the hummus appetizer was like rubber, could not chew it at all. All and all I think the food was above average. But again dirty water glasses were expensive wine glasses which were nice, but covered in water spots.
The meditation room looked relaxing; I did not see it till our last day so did not get to try it. This made me realize I was never given a tour of the facilities which would have been a nice touch upon arrival ( at least the offering) for overnight guests to know what was available to them without hunting around.
I had 4 spa treatments while I was at the Inn. All were good, nothing amazing but again the staff was great. The gym was in good shape, they had good equipment, and some pieces were outdated and probably should be removed. The locker room area was a dirty. It looked like they were renovating some areas but the sauna had mold in it and the steam room and showers had a slimy feel to them. The carpeted areas needed help and the products (Shampoo, Lotions etc) were no name cheap products. I have been to MANY Spas and usually the products in the locker room are great and make you want to buy and take them home. ( you would think they would want to make the money) I realize any time you have water around, hot tubs etc. it is very hard to keep clean and not end up with mold. I think they need to constantly clean these areas. The sitting areas had mold in the windowsills, and seeing that makes you feel like walking around in a robe might not be a great idea.
We went to the casino Saturday and that was fun, the spa is very close by. One therapist told me Foxwoods owns the spa, which having been to Foxwoods spa seems strange. Foxwoods is much cleaner and more inviting.
I doubt we will be back; the price was about $1,500 for two nights including the 4 treatments and breakfast. I travel to NYC and go to the best spas for the same price for a weekend. This was not worth it. If they renovate and put a spa manager in place to keep up on the spa I think it would be great. I was sad that it was not what I expected since it is close to us (1 hour) and I love spas. They should not skimp when they are charging that much a night. Renovate PLEASE!!!!! Spas should not be dirty!