After reading many bad reviews for this property before our visit, I felt compelled to write after returning from a relaxing, wonderful weekend. Perhaps our visit was more positive than others since we stayed at a villa rather than the hotel. We found our villa to be very comfortable & spacious with a murphy bed & sofa bed in the living area plus a queen bed & 2nd bathroom in the loft. We loved the fireplace and full kitchen complete with dishwasher. Although we never ate at any of the restaurants (Kensingtons was very pricey)on the property, we did order takeout to be delivered from the pub because we found sitting in front of the fireplace at our villa so relaxing. The food was fine although probably not great. We enjoyed the tea & scones which were replenished while we were there unlike other reports.
At the spa we combined opportunities for exercise (yoga, fitness center & indoor pool) with spa treatments(1 facial & 3 massages) and relaxing in the whirpool, steam room & relaxation room. My deep tissue massage with Ken was fantastic and 2 of my daughters thought their facial & massage were also very good. One found her massage not as good as others she has had. I also did not feel it was crowded like other reviewers had reported.
The staff were all very courteous & helpful. Upon request we had wood & extra blankets delivered promptly.They even offered to pick us up & drive us to the spa & hotel which were in another building.
We did leave for part of the day on Sat and enjoyed a drive to Mystic where we had a deilicious lunch at Azu & did a litlle shopping. We all agreed it was a very relaxing week-end that gave a Mom & three daughters the opportunity to spend some quality time together.