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“May 2013 review” 5 of 5 stars
Review of Extended Stay America - Norwalk - Stamford

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Extended Stay America - Norwalk - Stamford
2.5 of 5 Hotel   |   400 Main Avenue, Norwalk, CT 06851 (Formerly Homestead Studio Suites - Norwalk - Stamford)   |  
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Ranked #5 of 14 hotels in Norwalk
Norwalk, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
“May 2013 review”
5 of 5 stars Reviewed May 14, 2013

The service was excellent for check-in, check-out, and service during my stay. The latest remodeling is very nice. The room was clean and very well equipped for an extended stay. The grab and go breakfast was a great addition. The hotel is somewhat difficult to find. Adding more signage might help.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Norwalk - Stamford, responded to this review, June 5, 2013
Matt - Thank you for taking the time to write a review of your stay. It's great to hear that you found our remodeled property to be clean and well equipped. As well, that you enjoyed our newest feature, the grab-and-go breakfast.

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

36 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Arizona City, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2013

I have stayed at Extended Stay America in Norwalk, CT for over a month. The hotel is kept clean at all times, the room was outstanding, and customer service is a one of a kind. The staff are pleasant and are always ready to help.

This is the best hotel for business travelers. The location is great, shopping center is next door, restaurants are everywhere, and its only minutes from 95.

During my stay earlier this year, my car got stuck in the snow. The Hotel Manager, Mr. Gokan Atli volunteered to help me. He is customer service oriented and EXTREMELY HELPFUL. He makes sure that your stay is a one of a kind experience.

Mr. Atli is always helping customers and keeping the hotel spotless. I love staying at this hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Norwalk - Stamford, responded to this review, June 5, 2013
Hanan - The staff and I read your review, and would like to thank you for writing such wonderful things about our property and staff. I'm so pleased to hear that you enjoyed your stay and our services.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2013 via mobile

The staff helped with everything. I have never been to a hotel that had a staff that was so prompt and considerate. The room was clean the staff was very helpful. The only thing I could say was bad is that the internet service kept cutting in and out which made things slightly difficult. Bit otherwise it was great.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Norwalk - Stamford, responded to this review, April 18, 2013
I appreciate you taking the time to write such an uplifting review. I'm thrilled that our staff was there when you needed and they exceeded your expectations. I am also grateful that you let us know about the quality of our internet service. We will work to resolve this issue as best as possible.

The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
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Brooklyn, New York
2 reviews
5 of 5 stars Reviewed April 6, 2013

Very clean, efficient, extremely good value. Service levels - very friendly, helpful, courteous.
With these facilities (small gym, free breakfast, free wifi, free parking) and their prices, if you need to be in the area, you simply can't beat this place. Also full refridgerator, microwave and small hot plate.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Extended Stay America - Norwalk - Stamford, responded to this review, April 11, 2013
Thank you for your great review of our property. I'm thrilled that you liked our place and services. “There is no investment you can make which will pay you as well as the effort for us to scatter sunshine and good cheer through your stay.” Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed April 2, 2013

We are relocating to the area and we're looking for a place to stay for a month. This was one night for me to check it out....

the bed and blanket were covered in hair...not just a few which I could deal with. COVERED. there was hair on the bathroom sink...hair and FILTH on the toilet seat. The person at the desk (whom I will not mention by name) was nice about it when I checked out and assured me that she would speak to her manager who was arriving shortly and would be in touch asap. Nobody has every contacted me. Clearly we won't be staying there.....

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Extended Stay America - Norwalk - Stamford, responded to this review, April 3, 2013
Thank you for taking the time to write a review of your stay. The condition of the room you described is not acceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I am making sure every room is being inspected more thoroughly. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at nor@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Branford, Connecticut, United States
1 review
4 of 5 stars Reviewed March 27, 2013

Convenient location, friendly staff, quiet, and most important, clean and well-maintained property and rooms. I especially appreciated the kitchen set-up, with cups, mugs, flatware, and, my personal favorite, filtered water. Would definitely stay here again in the future.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Extended Stay America - Norwalk - Stamford, responded to this review, April 1, 2013
I appreciate you taking the time to write such an uplifting review. I'm thrilled that you liked our services and shared it with the rest of the world. We are doing everything in our power to make every guest happy and it is very encouraging to see that our efforts are being acknowledged. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky River, Ohio
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 14, 2013

This place was pretty decent I liked and disliked the fact that it was on top of a hill. The perk about that is you hear no road noise at all. Downside when the snow storm hit I was afraid I wouldn't get up the hill. I was here for 3 weeks working at the Yale new haven hospital. I liked that it was very quiet and the room was pretty decent. The staff all seemed very nice. The one downside I didn't like about the hotel was the size of the fitness room it was tiny.

Room Tip: Stay on the west side of the hotel away from the parking lot.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Extended Stay America - Norwalk - Stamford, responded to this review, April 1, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that your three week stay with us was a pleasant one. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Norwalk - Stamford

Also Known As:
Homestead Studio Suites Norwalk Stamford Hotel
Homestead Studio Suites Norwalk Stamford Hotel Norwalk
Homestead Suites Norwalk
Homestead Norwalk
Norwalk Homestead
Norwalk Homestead Suites
Extended Stay America Norwalk
Address: 400 Main Avenue, Norwalk, CT 06851 (Formerly Homestead Studio Suites - Norwalk - Stamford)
Phone Number:
Location: United States > Connecticut > Norwalk
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 14 hotels in Norwalk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Norwalk - Stamford 2.5*
Reservation Options:
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