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“Usually OK, this time very disappointed” 3 of 5 stars
Review of Hilton Garden Inn Norwalk

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Hilton Garden Inn Norwalk
3.0 of 5 Hotel   |   560 Main Avenue, Norwalk, CT 06851   |  
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Ranked #3 of 14 Hotels in Norwalk
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Usually OK, this time very disappointed”
3 of 5 stars Reviewed July 9, 2013

Overall I can state that it's OK to stay here, though I hear the new Z Hotel across the street is much much better. I stayed for 2 weeks and despite having had some issues, I slept well and it was generally fine. 1) No room service before 5pm - if you come from the UK that's a really late dinner. Not ideal, esp if you have no car to go elsewhere. 2) The restaurant is supposed to be open until 11pm. We arrived at 9:30pm after a long drive, very hungry and were told the restaurant had already closed. Staff was very rude when asked about it and charged for my microwave meal. 3) During my stay the boiler broke down, so I had to take a cold shower. When I complained I was told the last night will be taken off the bill. When I checked out, the night had not been taken off, so I had to ask for this again - it was taken off but again, with no apology. 4) Shuttle service extremely unreliable - average waiting time was 30 min after the agreed time. A few minor things on house keeping: - There were several chewing gums stuck to the underside of my desk - There were black thick hair on some of my fresh towels On a positive note: The lady working the breakfast shift is amazing each time, and goes out of her way to make every guest feel looked after.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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334 reviews from our community

Traveler rating
    163
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    27
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Russian first
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English first
Newburyport, United States
2 reviews
5 of 5 stars Reviewed July 5, 2013

This was the first time staying at this hotel, and we will be frequent guests there (monthly). We were extremely pleased with the service, accommodations, and helpfulness of all staff. Our circumstances are unique in that we bring a disabled family member to the hotel to visit with us. Despite the difficulty of this situation in many respects, we were welcomed, served, and assisted by front desk, restaurant, and bar staff with friendliness, respect, and compassion. What a delight!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Manalapan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 1, 2013

Found to be a clean hotel and clean rooms with very courteous staff members. Although this hotel offers a breakfast, it is not complimentary. Did not have a chance to use the pool or fitness room, but they did look presentable and clean.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Bangkok, Thailand
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 29, 2013

The surrounding area was absolutely beautiful, the staff were very friendly and helpful and the cleanliness of the hotel was exceptionally good. The breakfast buffet offered a vast selection of foods, that I am sure would please travellers from all over the world happy.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Palm Desert, United States
1 review
4 of 5 stars Reviewed June 27, 2013

We enjoyed our stay at the Hilton Garden Inn. The front desk staff works overtime to assure a welcome atmosphere and a satisfied guest. The room was quiet and the food was excellent - two things travelers look for in a good stay.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Norwalk, United States
1 review
3 of 5 stars Reviewed June 27, 2013

Whirlpool not available due to something about government regulations. Breakfast procedures are a bit confusing. Basically you seat yourself, you get some of your own food except for certain items (you order these but the waitress brings these to you). She also brings you your beverage. Also be aware that breakfast is $11.95. Also, beds are very firm but we did discover in the morning that there is a dial to change the mattress to soft. Otherwise, not a bad hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 17, 2013

My daughter has moved to the area so that was our hotel of choice for move in weekend. We will certainly stay there when we return. The hotel was easy to find and close to all the attractions we wanted to visit as well as grocery stores, banks and restaurants. The lobby was clean, the reception warm and friendly. There is tea and coffee out 24/7 which is nice. They have a shuttle service which will take you anywhere you want to go and pick you up as well. The driver was extremely friendly and helpful. The price was extremely reasonable, and the breakfast was fast and tasty. The service in the restaurant was extremely friendly and efficient. The only complaint I have is the air conditioning in the room was hard to maintain a comfortable temperature and when it was on blew quite strongly on the beds. Otherwise a perfect hotel

Room Tip: Some rooms are a pretty long hike from the lobby, but you could park by the side or back doors once...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Norwalk

Address: 560 Main Avenue, Norwalk, CT 06851
Phone Number:
Location: United States > Connecticut > Norwalk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Norwalk
#2 Business Hotel in Norwalk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Norwalk 3*
Number of rooms: 170
Official Description (provided by the hotel):
Built in 2001. Upgraded with multi-million dollar renovation in 2009. Walking distance to Merritt 7 Corporate Park, Towers Building, i-park Norwalk and Glover Avenue. Easy access to I-95 and Merritt Parkway. Gym exercise equipment with personal TV Theater System, 24-hour business center, complimentary internet, restaurant, bar and room Service daily, 170 rooms with Garden Sleep System™ bed, 32-inch flat screen TV, MP3 clocks, Herman Miller ergonomic chair, desk, fridge, microwave, coffee maker, hairdryer, pool, whirlpool. ... more   less 
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Also Known As:
Hilton Garden Inn Norwalk Hotel Norwalk
Norwalk Hilton Garden Inn
Hilton Norwalk

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