Overall I can state that it's OK to stay here, though I hear the new Z Hotel across the street is much much better. I stayed for 2 weeks and despite having had some issues, I slept well and it was generally fine. 1) No room service before 5pm - if you come from the UK that's a really late dinner. Not ideal, esp if you have no car to go elsewhere. 2) The restaurant is supposed to be open until 11pm. We arrived at 9:30pm after a long drive, very hungry and were told the restaurant had already closed. Staff was very rude when asked about it and charged for my microwave meal. 3) During my stay the boiler broke down, so I had to take a cold shower. When I complained I was told the last night will be taken off the bill. When I checked out, the night had not been taken off, so I had to ask for this again - it was taken off but again, with no apology. 4) Shuttle service extremely unreliable - average waiting time was 30 min after the agreed time. A few minor things on house keeping: - There were several chewing gums stuck to the underside of my desk - There were black thick hair on some of my fresh towels On a positive note: The lady working the breakfast shift is amazing each time, and goes out of her way to make every guest feel looked after.
- Official Description (provided by the hotel):
- Built in 2001. Upgraded with multi-million dollar renovation in 2009. Walking distance to Merritt 7 Corporate Park, Towers Building, i-park Norwalk and Glover Avenue. Easy access to I-95 and Merritt Parkway. Gym exercise equipment with personal TV Theater System, 24-hour business center, complimentary internet, restaurant, bar and room Service daily, 170 rooms with Garden Sleep System™ bed, 32-inch flat screen TV, MP3 clocks, Herman Miller ergonomic chair, desk, fridge, microwave, coffee maker, hairdryer, pool, whirlpool. ... more less
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- Also Known As:
- Hilton Garden Inn Norwalk Hotel Norwalk
- Norwalk Hilton Garden Inn
- Hilton Norwalk