I read the reviews and took a chance anyway--and I wish I hadn't. A friend and I stayed here after a visit to Foxwoods. The free limo service was a big draw, as was the free breakfast. Unfortunately, the limo rides were only once per hour during the week and ended at midnight and the breakfast was no longer included. Still, it was cheaper than the hotels on the Foxwoods property so we went with it anyway. They gave us a room right next to the check in desk. The hotel and rooms were extremely clean, the check in staff were friendly and helpful and we got a choice between pillow top mattresses and temperpedic. When we returned that night (around 12:30) we easily found our way to our room. I settled in for sleep and it didn't happen. There seems to be no insulation in the walls. I could hear almost every conversation the people at the check in desk were having, and every scrape of the chair they seemed to move every five minutes (even through the two pillows stacked over my ears!). I gave up on sleeping at 6:30 and went out to complain. They nicely listened but did nothing to compensate me. I will definitely never stay there again (unless they add some serious insulation). To give you a better idea of the sound transfer, I went to shower (in a nice, clean bathroom, but bring your own toiletries) and could hear the person in the next room over using the toilet. That was not what I wanted to experience in place of my relaxing shower.
Avoid the check in desk area at all costs!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to share feedback from your recent stay with us. Thank you for your positive comments regarding the value of our property as well as the cleanliness of your room and the high level of service you experienced from our staff. All of these things are very important to us, and I'm delighted to hear that they met and exceeded your expectations.
I was very sorry to read of the noise concerns that you experienced during your stay. At times, a location adjacent to the lobby is very convenient for guests with mobility concerns or restricting luggage. I am not certain if this was the case for you, but I apologize that this location proved to be less than ideal for your requirements. We certainly do our best to ensure that guests are most conveniently accommodated and I am sorry that this was not the case for you.
The bathrooms in all of our guest accommodations do include basic complimentary toiletries, with additional items being available from the front desk upon request. In addition, as a part of our commitment to the Environment, we have equipped all of our guest rooms with high-efficiency commodes. This results in a slightly louder noise that may at times be audible from an adjacent guest bathroom, but we believe the environmental benefits outweigh the minimally louder resultant noise.
Once again, I apologize that your stay did not live up to your expectations. I certainly hope that you will give us the chance to accommodate you in the future, with a better understanding of your specific requirements on our part. I look forward to being of personal assistance should you choose to do so.
Yours in Hospitality,
Samuel J. Luppino
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.