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“Mold, housekeeping, management” 1 of 5 stars
Review of BEST WESTERN PLUS North Haven Hotel

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BEST WESTERN PLUS North Haven Hotel
3.0 of 5 Hotel   |   201 Washington Ave, North Haven, CT 06473 (Formerly Holiday Inn North Haven)   |  
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Ranked #1 of 2 hotels in North Haven
Broken Arrow, Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Mold, housekeeping, management”
1 of 5 stars Reviewed August 25, 2013

My husband stayed here for a week on business. The first room they put him in was a handicap room. The ceiling was covered in mold. This was room 133. He then requested to be moved to another room. The room was a little better, but, housekeeping never replenished fresh cups, shampoo, conditioner, did not even clean out the coffee pot. He had to ask for new coffee pods the whole week he was there. Management had the audacity to rent out the room full mold without going in and properly cleaning it. The food in the restaurant was over priced and tasted terrible. There were several men for this business trip and all had the same complaints. Shame on Holiday Inn for allowing these conditions!!!!!!

Room Tip: Trip Advisor is the best tool to use. Wished we had done this before he reserved the hotel.
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  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINHManager, Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review, August 26, 2013
On behalf of the Management Team here at the Holiday Inn North Haven, thank you for sharing your experience while staying with us. We strive to exceed customer satisfaction, but failed to do so during your husband's stay and we will use your feedback to strive and exceed our guests expectations. We are excited about our current room and banquet renovations that our guests will enjoy a fresh new look!

Thank you, Kraig R, Assistant General Manager
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188 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
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English first
Washington DC
Top Contributor
109 reviews 109 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 12, 2013

This is our 5th stay in about 4 years. Last time room was cleaner and not run down. This visit, VERY much noise from hallway and elevator. Room was a run down barely exceptable - we stayed two nights and would not stay a third. Paint peeling, ripped and dirty blanket from the closet, waste paper bucket not cleaned and dirty looking carpet entire room. Not good guys. But the staff was nice, breakfast just super and location is excellent off the 95. For management - CLEAN and UPGRADE ROOMS - check your blankets and linens - spend some money on this place or we'll go elsewhere and tell our friends too. Come on! Please?

Room Tip: Check the room before you unpack - ask to stay away from train tracks.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 30, 2013 via mobile

I stayed there for business purpose the third time this year. But definitely the last time. The room was dirty, I found several bugs in my room. No safe and no fridge in room. Coke and food machine in hallway were out of service. Pool was closed and most of the gym equipment was out of service. The gym was freezing cold, seems that the AC was not working good. Finally when I left I forgot my headphones. I called on the same day (6pm) and cleaning staff told receptionist they did not find the headphones. Where can they be gone???.. I will never again stay in this hotel.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINHManager, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review, August 7, 2013
Dear Guest,

Thank you for your business this year. I hope that we do not lose you over this bad experience as we are comitted to making your next visit a better one. The gym equipment has a part ordered and should be fixed this week. We are currently in the process of renovating guest rooms and part of the renovations will include adding fridges to each room, but until then we have fridges avalaible upon request. We are currently working with our vending machine vendor to ensure timely stocking of the machines.

We hope you will give us another try knowing that we are working towards correcting the issues you experienced.

Sincerely

General Manager
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Travelers are raving about these North Haven hotels

1 review
5 of 5 stars Reviewed July 25, 2013

I stayed for one night and i was very impressed with the service and people. Room was clean, decently sized and so was the bathroom. Had a burger at the connected restaurant Harry's. The burger was very delicious. The best thing about my stay was the people i had met that were working there Sam, Janis and Simone. They made my stay excellent!! Couldnt have been better.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINHManager, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review, August 7, 2013
Thank you for the positve review and recongizing our staff. We appericate you business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Haven, Connecticut
2 reviews
5 of 5 stars Reviewed July 8, 2013

My fiance and I decided to go the restaurant/bar which is attached to North Haven's Holiday Inn which is called Harry's. Upon entering my fiance were greeted by a very friendly waiter named Mike. He was very kind and helpful! We then decided to go to the bar where there were two bartenders named Liz and Brian. They were extremely sociable which made us feel very comfortable. The bar was also pretty busy but they definitely had everything under control so we didn't need to wait for our drinks at all. They really knew how to manage their time! Due to this great service we really had a wonderful time.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State College, Pennsylvania
Senior Contributor
42 reviews 42 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 6, 2013 via mobile

It's a Holiday Inn. No strongly positive or negative surprises. The room coffee is lousy, but the staff was very personable and efficient. Even the maids and maintenance folks smiled and said hello, which can be rare.

Weird location for the entrance road though, by the Arby's. We missd it on first approach.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review, July 23, 2013
Dear Harold M,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted about your positive comments with the service delivered by our staff. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize we did not exceed your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We value your comments and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meriden, Connecticut
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed June 28, 2013 via mobile

I had a great experience here at the holiday inn. The service was great and the rooms were really clean.
The lounge was especially nice and the food was way better than I had expected. I recommend this hotel to all of my relatives when they stay in this area.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HINHManager, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review, July 1, 2013
Thank you for the great review. We are excited to read that you enjoyed your stay and were impressed with the staff. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS North Haven Hotel

Address: 201 Washington Ave, North Haven, CT 06473 (Formerly Holiday Inn North Haven)
Phone Number:
Location: United States > Connecticut > North Haven
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in North Haven
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS North Haven Hotel 3*
Official Description (provided by the hotel):
Whether for business or leisure, the Best Western Plus North Haven's location is ideal. Located between NYC and Boston with easy access on and off I-91 N/S. Our list of amenities now include an elevator as well as Harry's Sports Grill , business center and guest rooms with complimentary high-speed Internet access , free Continental breakfast for the Priority Club Member only, indoor pool, sauna, outdoor deck, charming courtyard, valet service (M-F), guest laundry, fitness center, 24 hr fax, free parking, exceptional meeting and banquet facilities, and the most comfortable guest accommodations. Our central location is minutes from the arts and culture of Greater New Haven, Yale University & Quinnipiac University and the CT shoreline, Chevrolet Theater and Shubert Theater of Perfoming Arts, 30 minutes from Hartford, CT and 50 minutes to Mohegan Sun and MGM Foxwoods Casinos. We also have a great location to various corporations such as Honeywell, Parker Hannefin, Mossberg, Covidien and HB Communications . If you are traveling for sports or leisure, we are located within minutes of Northford Ice Pavilion, CT Sports Plex and New Haven Field House. ... more   less 
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Also Known As:
Holiday Inn North Haven Hotel North Haven
North Haven Holiday Inn

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