This is a clean nice looking hotel.. The rooms were clean and the beds were comfortable. The free breakfast was good and convenient.The desk staff were and manager were friendly and cordial.
The only complaint is that the staff and does not understand that a business must honor coupons that were advertised. We met other relatives who also stayed here for a funeral. They recommended this hotel because of the convenient location to the funeral home and because this Holiday Inn advertised with internet coupons which we printed and presented to the desk staff when checking Inn. The desk person and and manager told us that they could not honor the coupon because their "quota" of internet coupons were used up. I told them that the customer does not care nor know of any "quota" that was mentioned on the coupon, in which I showed them. The manager showed me the small print on the bottom of the coupon where it mentioned that the discount is based on availability. I asked if there are more rooms available. The manager said there were but we couldn't use the coupon. I said that there adveristising should be changed to reflect their quota system. I told them that if there are rooms available, then they should honor the coupon. I also mentioned they choose not to honor the coupon, which is not fair to the customer.My wife and I needed a room and had to be at the funeral home, so we took a room at full price. The manager menitoned that they honor AAA discount, which we did get. We went to our room, changed and headed out. The manager saw us on the way out and said that she would adjust our rate. We thanked her. The next day, the bill did not show any adustment at all. I explained what had happened to a diffrent desk employee at checkout and he agreed to finally honor the coupon. Why couldn't this be done at check in like any other hotel would do? It would have saved a lot of grief.
Great place to stay but beware of coupons not being honored.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.