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Holiday Inn New London - Mystic: Traveler Reviews

Call now to book: 877-270-6397 from HolidayInn.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 29 Reviews
5.0 of 5 stars
3
4.0 of 5 stars
8
3.0 of 5 stars
5
2.0 of 5 stars
7
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 6 hotels in New London
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 136
  • Address: 269 N Frontage Rd New London, CT 06320
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Waterfront Hotel located 3 miles from downtown; 6 miles from GON Airport; 7 miles from Mystic Seaport & Marine Aquarium. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates: $106 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn New London - Mystic

( 4-8 of 29 )
“A Holiday Inn is exactly what it is meant to be (and a little more)”

Holiday Inn New London - Mystic

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4 of 5 stars
Connecticut
Oct 6, 2008

We attended a wedding, this past weekend and stayed at the Holiday Inn New London. It is very easy to get to and convenient to all the local attractions.

I was a bit apprehensive about staying there after I had read all the previous posts/reviews about this hotel. I was expecting an uncomfoprtable weekend, but was pleasantly surprised to the contrary.

First off, we arrived early and were allowed to check-in. The staff at the front desk were courteous and helpful.

We brought our bags to the room and after a thorough inspection could find nothing wrong. The room was clean and all the ammenities were present.

We returned to the desk to find out what time the shuttle departed for the casinos. THERE IS NO SHUTTLE FOR THE CASINOS! The staff provided us with printed directions and it is a 12 mile/15 minute trip. We used valet parking the tip is well worth it. Since we were going to spend money we didn't see any reason not to spend it on this convenience. Pay attention on the way back to the hotel, it is very easy to take the wrong turn after the Coast Guard Academy.

We went to the bar that evening. While the bartender didn't do anything wrong, he wasn't very lively. Bartending might not be his strong suit. they might want to consider having him do something else.

My only complaints are that (like most hotels) the pillows are way too small.

The cleaning staff did an excellent job cleaning our room after the first night. Whenever we ran into any of them they were courteous and helpful.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Pillow size
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wawwie's Summary
Date of Stay: October 2008
Traveled with: Spouse / significant other
Age group: 35-49
Member since: March 30, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Gambling / Casinos, Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“IF THIS IS #1 IN NEW LONDON I WOUL DHATE TO SEE THE REST”

Holiday Inn New London - Mystic

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1 of 5 stars
Northwestern PA
Sep 28, 2008
0/1 found this review helpful

This was place is awful. Tired and worn at the very best. It has a nasty smell in the rooms. The hallways are dank and dark and do not look clean at all.

Our room did not feel clean - I couldn't put my finger on it but it just didn't feel clean. There were some stray hairs left in the tub - yuck!!!. Additionally, you couldn't use the tub as a tub because the the facuet didn't work. It only worked as a shower. But when I saw the hairs still in the tub, I didn't want to take a bath anyway.

The heat/ac was horrible. It was humid and rainy day and we needed to ventilation but we either had heat or super cold a/c couldn't regulate to just circulate air. So we nearly froze trying to get some air cirulation.

Parking in the back is a nightmare. We left to go have some dinner and when we returned all the parking for the hotel guest is taken by customers of the Outback.

I paid more for this hotel than I did for the Marriott in New Britain which was way, way nicer than this Holiday Inn.

The really need to invest some money into this place and bring it up to cleanliness level.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — the cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovinlife1245's Summary
Date of Stay: September 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: February 10, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Bait and switch then beer prties at 2 am? till 5am??”

Holiday Inn New London - Mystic

Aug 13, 2008

The Holiday EXPRESS is in Mystic....The HOLIDAY INN is in New London....WE stayed at the New London HELL HOLE...We saw the ad for $69/night rooms which jumped to $129 when we arrived due to only a few rooms left.....ok, we were going by the in-town ferry to BLOCK island..and this hotel was close...so we stayed in a smoker's room...still not preferred...but ok....then at 2:45 am, guests in the next door room had put up a sign in their open window of " BEER STORE OPEN" and partied loud and long till we left at 5:15 am.....after we had called the desk twice.......and as we left, the desk stated they could take a few bucks off the bill....The next night we stayed at the Mariott in Mystic....SAME PRICE...(we did not think it could be but it was)...and we had a fireplace, jacuzzi tub, 4 poster bed in a converted 1771 mansion with a breakfast including eggs,bacon,waffles,pancakes.....and a complimentary Bottle of a choice of 3 wines......NO COMPARISON FOLKS....DONT do the hell hole in New London.....I'd have spent the extra ten minute (tops) drive to go back to Mystic, Ct

  • This TripAdvisor Member:
    • Liked — Proximity to Block Island Ferry
    • Disliked — everything else....from uncaring staff to price gouging to trying to ruin a romantic trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Careerswithfourkids's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Visit was for: Romantic getaway
Age group: 35-49
Member since: August 13, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
HotelManagementHINL, Director of Sales
(Management representative)
Sep 3, 2008
We are truly sorry you did not have a restful evening at our hotel due to disturbances from a group. The Holiday Inn New London strives to ensure the comfort and satisfaction of all guests. Once made aware of any disturbances within the hotel, we try to respond immediately and address the issue. Please except our apologies for not meeting your expectations. The $69 rate is a Roomsaver Discount Coupon, and is distributed via catalogues throughout the Northeast. The coupon is based on availability, and unfortunately due to our sell out situation we could not honor the discounted rate.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Decent For The Money”

Holiday Inn New London - Mystic

Jun 16, 2008
1/1 found this review helpful

Booked this hotel on a whim for a last second getaway to the Connecticut casinos. I thought the hotel was decent for the money. Clean, quiet, comfortable, very friendly staff. Very convenient to the highway, casinos, and nearby shops and restaurants. Our room did not have PPV, which was a bit of a drag, but did get many cable television stations...more than most other hotels.

I would stay here again.

  • This TripAdvisor Member:
    • Liked — Friendly Staff, Cleanliness
    • Disliked — No PPV on the television
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepFriedGoodness's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: May 06, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Gambling / Casinos, Other
Was this review helpful? Yes No
Management Response
HotelManagementHINL, Manager
(Management representative)
Jun 18, 2008
Thank you for choosing the holiday Inn New London for your recent trip. We are glad you enjoyed our convenient location to the Casinos and attractions, and enjoyed the hotel. We apologize for the inconvenience with the in room movies. We recently changed cable companies that inhibit the area hotel's ability to offer in room PPV movies, but are working with the cable company to rectify this situation. We look forward to having you back next time you are in the area!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Has a shuttle to Mohegan Sun”

Holiday Inn New London - Mystic

Jun 7, 2008
1/1 found this review helpful

My husband and I stayed at this hotel for 1 night in April. We had tickets to see a concert at the Mohegan Sun and that hotel was sold out. The Holiday Inn is right on I95. Unfortunately, they did not have a non smoking king size room available. But we took it anyway as several hotels in the area were already sold out. This hotel and a few others nearby have a shuttle service to the Mohegan Sun. It cost about $22.00, but they give you a coupon for $10 to gamble and a free buffet/or $10 off another restaurant. It was our first time to the Mohegan Sun and as the shuttle was entering flashing signs indicated that 2 parking lots were already full - we were glad that we didn't have to worry about finding parking. We were able to have a few drinks and not worry about driving as the shuttle was door to door service. The following morning the staff at the Holiday Inn restaurant were great! It's not an elegant hotel, but I would recommend it because the staff were great and it is really convenient.

  • This TripAdvisor Member:
    • Liked — Convenience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramseytraveller's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: September 10, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com

Reviews of Holiday Inn New London - Mystic

( 4-8 of 29 )
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Holiday Inn New London - Mystic Also Known As

Address: 269 N Frontage Rd, New London, CT 06320