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Holiday Inn New London - Mystic: Traveler Reviews

Call now to book: 877-270-6397 from HolidayInn.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 29 Reviews
5.0 of 5 stars
3
4.0 of 5 stars
8
3.0 of 5 stars
5
2.0 of 5 stars
7
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 6 hotels in New London
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 136
  • Address: 269 N Frontage Rd New London, CT 06320
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Waterfront Hotel located 3 miles from downtown; 6 miles from GON Airport; 7 miles from Mystic Seaport & Marine Aquarium. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates: $106 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn New London - Mystic

( 6-10 of 29 )
“Bait and switch then beer prties at 2 am? till 5am??”

Holiday Inn New London - Mystic

Aug 13, 2008

The Holiday EXPRESS is in Mystic....The HOLIDAY INN is in New London....WE stayed at the New London HELL HOLE...We saw the ad for $69/night rooms which jumped to $129 when we arrived due to only a few rooms left.....ok, we were going by the in-town ferry to BLOCK island..and this hotel was close...so we stayed in a smoker's room...still not preferred...but ok....then at 2:45 am, guests in the next door room had put up a sign in their open window of " BEER STORE OPEN" and partied loud and long till we left at 5:15 am.....after we had called the desk twice.......and as we left, the desk stated they could take a few bucks off the bill....The next night we stayed at the Mariott in Mystic....SAME PRICE...(we did not think it could be but it was)...and we had a fireplace, jacuzzi tub, 4 poster bed in a converted 1771 mansion with a breakfast including eggs,bacon,waffles,pancakes.....and a complimentary Bottle of a choice of 3 wines......NO COMPARISON FOLKS....DONT do the hell hole in New London.....I'd have spent the extra ten minute (tops) drive to go back to Mystic, Ct

  • This TripAdvisor Member:
    • Liked — Proximity to Block Island Ferry
    • Disliked — everything else....from uncaring staff to price gouging to trying to ruin a romantic trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Careerswithfourkids's Summary
Date of Stay: August 2008
Traveled with: Family with teenagers
Visit was for: Romantic getaway
Age group: 35-49
Member since: August 13, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
HotelManagementHINL, Director of Sales
(Management representative)
Sep 3, 2008
We are truly sorry you did not have a restful evening at our hotel due to disturbances from a group. The Holiday Inn New London strives to ensure the comfort and satisfaction of all guests. Once made aware of any disturbances within the hotel, we try to respond immediately and address the issue. Please except our apologies for not meeting your expectations. The $69 rate is a Roomsaver Discount Coupon, and is distributed via catalogues throughout the Northeast. The coupon is based on availability, and unfortunately due to our sell out situation we could not honor the discounted rate.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Decent For The Money”

Holiday Inn New London - Mystic

Jun 16, 2008
1/1 found this review helpful

Booked this hotel on a whim for a last second getaway to the Connecticut casinos. I thought the hotel was decent for the money. Clean, quiet, comfortable, very friendly staff. Very convenient to the highway, casinos, and nearby shops and restaurants. Our room did not have PPV, which was a bit of a drag, but did get many cable television stations...more than most other hotels.

I would stay here again.

  • This TripAdvisor Member:
    • Liked — Friendly Staff, Cleanliness
    • Disliked — No PPV on the television
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeepFriedGoodness's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: May 06, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Gambling / Casinos, Other
Was this review helpful? Yes No
Management Response
HotelManagementHINL, Manager
(Management representative)
Jun 18, 2008
Thank you for choosing the holiday Inn New London for your recent trip. We are glad you enjoyed our convenient location to the Casinos and attractions, and enjoyed the hotel. We apologize for the inconvenience with the in room movies. We recently changed cable companies that inhibit the area hotel's ability to offer in room PPV movies, but are working with the cable company to rectify this situation. We look forward to having you back next time you are in the area!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Has a shuttle to Mohegan Sun”

Holiday Inn New London - Mystic

Jun 7, 2008
1/1 found this review helpful

My husband and I stayed at this hotel for 1 night in April. We had tickets to see a concert at the Mohegan Sun and that hotel was sold out. The Holiday Inn is right on I95. Unfortunately, they did not have a non smoking king size room available. But we took it anyway as several hotels in the area were already sold out. This hotel and a few others nearby have a shuttle service to the Mohegan Sun. It cost about $22.00, but they give you a coupon for $10 to gamble and a free buffet/or $10 off another restaurant. It was our first time to the Mohegan Sun and as the shuttle was entering flashing signs indicated that 2 parking lots were already full - we were glad that we didn't have to worry about finding parking. We were able to have a few drinks and not worry about driving as the shuttle was door to door service. The following morning the staff at the Holiday Inn restaurant were great! It's not an elegant hotel, but I would recommend it because the staff were great and it is really convenient.

  • This TripAdvisor Member:
    • Liked — Convenience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramseytraveller's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: September 10, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“You have got to be kidding me!!!”

Holiday Inn New London - Mystic

May 30, 2008
1/1 found this review helpful

The first clue should have been that it was next to the highway. The second clue should have been the nasty smell in the entrance when we walked in. And yet again, the 3rd clue......the staff. Nasty and discontent can't even come close to describing these people. From the first person we encountered to the last when we checked out, none too soon by the way.
The breakfast was cold, the eggs that I ordered over medium were hard and cold, the coffee was old and tasted like dirt.
The rooms were clean, but the hallway smelled like a mold factory and the fridge and the bathroom were both moldy.
Never again will I stop and spend the night at a highway motel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCTraveler08088's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: May 16, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
HotelManagementHINL, Manager
(Management representative)
Jun 18, 2008
We are sorry to hear our level of service was not acceptable during your stay. Our goal is complete satifaction and exceptional customer service every day with every guest. The Holiday Inn New London is located in a suburban area, distanced from the highway by a large pond and street. We are also sorry to hear you did not enjoy your breakfast experience. We adhere to the Holiday Inn Standard "Breakfast, right ...on time" and strive to meet this expectation with every meal served. We look forward to a second chance to impress you as a guest at our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com
“Function attendee at Holiday Inn”

Holiday Inn New London - Mystic

Save Review
4 of 5 stars
Worcester, MA
Apr 17, 2008
2/2 found this review helpful

I attended a meeting at the Holiday Inn in New London last week and was pleasantly surprised. The room was spacious and the food was nicely displayed. It was a half day meeting so I did not stay over, but it is next to a shopping plaza and they have plenty of parking (free) as well as a pool. The staff was friendly and I plan to take my family back this summer.

  • This TripAdvisor Member:
    • Liked — Location and free parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CamWorcester_MA's Summary
Date of Stay: April 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: April 17, 2008
I recommend this hotel for:
Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $106 (year-round)
Call now to book: 877-270-6397 from HolidayInn.com

Reviews of Holiday Inn New London - Mystic

( 6-10 of 29 )
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Holiday Inn New London - Mystic Also Known As

Address: 269 N Frontage Rd, New London, CT 06320