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“Starting to Show its Age” 3 of 5 stars
Review of Clarion Inn

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Clarion Inn
3.0 of 5 Hotel   |   269 N Frontage Rd, New London, CT 06320 (Formerly Holiday Inn New London)   |  
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Ranked #3 of 5 Hotels in New London
Norman, Oklahoma, United States
1 review
“Starting to Show its Age”
3 of 5 stars Reviewed July 28, 2013

This hotel is alright for a one-night stay but any longer and I would recommend finding somewhere else. First of all, the marquee sign said "Pool Now Open," and from the moment we stepped into the lobby that was not hard to believe. The lobby and first floor hallways reeked of a strong chlorine scent. Luckily our room was farther down the hall, so the scent wore off by the time we reached it.

The lady the front desk was nice enough at checking us in and directing us to our room, which was on the first floor. I never had problems with the WI-FI at this hotel, like some of the other reviews were mentioning.

The room itself had seen better days. The bathroom was probably the worst part. The ceiling had mold and water stains, the tub was stained and not cleaned well, the toilet was very small, did not flush properly, and ran all night. The vanity light looked like it had tiny dead bugs in and around it. The wall paper around the tub was peeling, and the door took a good "push" to close. The rest of the room had additional downsides, like the old tube TV, the microwave which was leaning because it lacked a fourth leg, and stains on the curtains. The air conditioning worked, but despite a sign that said "This unit is controlled by wall thermostat," we had to work the air from the controls on the actual unit because the wall thermostat was broken. Again, this was all do-able for a one-night stay but had we wished to stay longer we probably would have found another room or different hotel. The beds were clean and comfortable enough.

The complimentary breakfast was very lacking - no warm food, just bagels, muffins, doughnuts, and cereal. Again, this hotel would probably do for a one-night stay only. It is right off the highway and located near an Outback Steakhouse and Chili's. Highway noise wasn't too much of a problem at night, but that was with the air turned up all the way.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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150 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Upstate New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 21, 2013

I normally stay in 4 or 5 star hotels, so I was hesitant to stay here. The hotel was just okay. It was clean and the beds were comfortable. There were problems with their pool area and the WIFI did not work. One major bonus they offer is they will give their customers rides anywhere locally. If you want to go to dinner they will take you there and pick you up, free of charge. I learned that there was a coupon for $59.99. I paid double that. I would advise to do a search for the coupon.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boston
Top Contributor
122 reviews 122 reviews
73 hotel reviews
Reviews in 67 cities Reviews in 67 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 17, 2013

The hotel was about a 3 min drive from the main drag of New London. Room was quite large, good shower and products, fridge looked kinda funky, lots of channels on the TV, boring continental breakfast but all I needed was juice. Perfectly fine for one night during the busy Sail Fest in NL.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Pasadena, MD
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

We were surprised by the extra "tv" room with sofa and privacy from the rest of the room.
Great price for the area! Clean.
Right on 95 but a little confusing getting to Frontage rd N bound
Only negative was a surprisingly minimal breakfast.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
4 of 5 stars Reviewed July 8, 2013

We enjoyed a fine quick family getaway in a reasonable hotel that was close to everything. Friendly staff, nice pool clean rooms and also pet-friendly. I would recommend this place to any looking for a bargain - we got the rooms for $69 so it was really ideal for our purposes.

Room Tip: Adjoining rooms a plus
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Grand Prairie, TX
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 8, 2013

I got this hotel on Priceline so I didn't know what I was getting until after paying for it. Immediately after I finally new the name of the hotel I was staying read the reviews in Tripadvisor and I was pretty scared of what I was going to get.
For you planning on going to stay here; go ahead, it's a very good hotel. Clean, comfortable, well kept.
The only con was the manager (at least that's what I heard saying she was): very bad attitude. When we arrived Steven at the front desk was helping us. The system was very slow but Steven was so nice that we were fine waiting. Suddenly 'the manager' showed up to the rescue: was like dealing with some Customs Officers, not a word, no apologies for the inconvenience. We booked 2 rooms, she gave us the rooms on 2 different floors! She said she didn't have anything else....went to check the rooms, one was not right so went back to the front desk and luckily she was not there. Wonderful Steven checked and gave us the second room NEXT to the first one. What a manager!
For the owners of the property, please have a talk with her...she is the bad part of the hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gambrills, Maryland
2 reviews
4 of 5 stars Reviewed July 3, 2013

Following a period of neglect and decline, a new owner and management team are doing their level best to bring the hotel back to the standards one expects when traveling. The reception area has been redone and is well appointed. My wife and I were cordially greeted by the front desk staff and escorted to our suite. A staff member assisted us in getting our luggage to the room. The hallways and room were newly carpeted. The bathroom appeared to have been completely redone including new fixtures and a granite counter top. Towels and linens for our king size bed were changed daily and the room was tidied up during our absence. The rooms and suites have been prepared for flat screen TVs which are expected to be installed soon. The hotel is located minutes from all of the major attractions in the area and access to I-95 in both directions is great. A continental breakfast was more than sufficient to get us started on our daily excursions. The swimming pool and spa were closed for repairs, but were close to reopening. Granted, there are still areas that need a little TLC, but the owner and managers should be given an "A for effort" regarding the comfort of their guests. We definitely would recommend a stop at the Clarion New London and believe you would not be disappointed.

Opa and Gramster from Maryland.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Inn

Address: 269 N Frontage Rd, New London, CT 06320 (Formerly Holiday Inn New London)
Phone Number:
Location: United States > Connecticut > New London
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in New London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Clarion Inn New London/Mystic is nestled in the heart of Mystic Country, conveniently off I-95. Take a stroll back in time and enjoy the charm of historic Mystic Seaport and Olde Mistick Village or enjoy a slice of heaven at Mystic Pizza in beautiful downtown Mystic, CT. Take your family exploring at one of the most diverse aquariums in the nation, the Mystic Aquarium & Institute for Exploration. Try your luck or take in a concert at Mohegan Sun Casino, MGM Grand Casino, or Foxwood's Resort Casino, the largest casinos in New England. If shopping excites you, the Holiday Inn New London/Mystic hotel is just a short drive from Connecticut's premium outlet malls. Both Tanger Outlets and Clinton Crossing Premium Outlets offer great deals for the bargain hunter. The hotel is also convenient to Southeastern Connecticut's corporate and government centers including Electric Boat, Millstone/Dominion, CT Naval Submarine Base, Sonalysts Studios, Hellier, Ortronics and Pfizer. The Holiday Inn New London/Mystic offers what you need to stay connected during your stay in the Mystic region with free calls within the Continental US and free high-speed Internet access. After your busy day in Southeastern Connecticut, stay on track in our hotel's fitness center then relax and unwind in our heated indoor pool or hot tub. Make the Holiday Inn New London/Mystic your hotel of choice, the next time you visit the Southeastern CT area. ... more   less 
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Also Known As:
Clarion New London Hotel New London
Holiday Inn New London
New London Holiday Inn

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