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“Reasonable Rates, Reasonable Rooms” 4 of 5 stars
Review of Clarion Inn

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Clarion Inn
3.0 of 5 Hotel   |   269 N Frontage Rd, New London, CT 06320 (Formerly Holiday Inn New London)   |  
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Ranked #3 of 5 Hotels in New London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Reasonable Rates, Reasonable Rooms”
4 of 5 stars Reviewed May 26, 2013

The Clarion New London is easy on and off the highway, without the highway noise. The rooms were a bit dated, with old tube tv's and furniture that was clean and in good repair. The pillows were small (oddly so). There was a fridge in the room (something that is becoming more of a rarity), vending and ice conveniently down the hall near an exit. The complimentary continental breakfast, though unremarkable, was unexpected (thanks!). In case you are a fan, there is an OutbackSteakhouse across the parking lot.

The indoor pool was out of service when we visited, but looked nice from the outside.

I would not hesitate to recommend this hotel to casual visitors, tourists, families or business folks.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Colebrook, New Hampshire
Top Contributor
421 reviews 421 reviews
203 hotel reviews
Reviews in 206 cities Reviews in 206 cities
238 helpful votes 238 helpful votes
3 of 5 stars Reviewed May 25, 2013 via mobile

Most Clarion hotels offer so much more for same or lower price...

This hotel clearly need some improvement and remodeling...

However, I was please with customer service, free suite upgrade...

Carpet, mattress and especially old big box tv should be replaced (hopefully soon).

Breakfast need improvement as well... Very very weak!!!!

I can't believe paying as much as $100 a night for so little and this Clarion is unfortunately comparable to a low grade Quality Inn... Or other cheap hotel...

Wifi Internet was ok... Working on and off all the time :-(

Not my best experience... Great customer service at the front desk though ;-)

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 17, 2013

Very much in need of maintenance .... Beds are old and uncomfortable bathrooms very small. The toilet sits so low to the floor and was loose! Vending machines didn't work. Hard to regulate temperature in room

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, Rhode Island, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 7, 2013

I made last minute weekend plans to go and spend the night at the Mohegan Sun or Foxwoods Casino . Both hotels were outrageously priced (supply and demand), so I thought I'd check nearby hotels for a lower rate. I did find a room at the Clarion in New London, CT for $124. When I arrived, there was only one person working the check-in counter and the line was ten deep. After a long wait to finally check in (and having seen a couple of people with immediate room key and room assignment issues), I crossed my fingers and hoped for the best. When I opened the door to the room, I immediately saw a big tear in the curtain, the TV was very outdated and the refrigerator was one step from the scrap yard. The bed was reasonable but the pillows were undersized. Despite appearances, the room was clean. Next time I will plan ahead.

Room Tip: Plan ahead of time and secure a room closer to the casino at a reasonable rate or go to the casino d...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patchogue, New York
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 29, 2013

I read all the reviews before booking and I have to say that for a hotel that is currently being run by the bank, they try real hard. The staff was very nice, we arrived early and although the night before they were full they were able to provide a room earlier. The room did not smell and was very clean. We had a room in the building across from the lobby. I was concerned as I normally do not book hotel on the highway, but this hotel is set back and I could not hear I-95. The breakfast was plain, but if I want a cooked breakfast I either go out or stay at a hotel that serves a cooked breakfast (and costs more per night). Our concert was at Mohegan April 28th and it was so easy to get there and back, a big plus in my book. There is also an Outback restaurant at the entrance to the hotel and nearby shopping plazas. I rate this as an average hotel based on our experience. There are worse hotels out there. The tv may be old, but we don't pick the hotel for the TV. It would also help that the hotel post that the pool was closed while the ownership is the bank.

Room Tip: We had a king room across from the lobby. I slept fine and I am a light sleeper. Room was bright a...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hudson, Massachusetts
Top Contributor
79 reviews 79 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed April 7, 2013

Note to Choice Hotels Management: How long since you have visited this Clarion Property?
Do yourself a favor and stop by, unannounced and without identifying yourself. You'll see. This property falls short of the Clarion standard, and in all likelihood is the result of three factors:
management, management, management.
Don't take it out on the maids - - bathroom was spotless. But general "essence" or "aura" was telling: off odors, dirty windows (outside where maids cannot access), second floor requires stair case (no elevator) which I wouldn't mind if it was an open staircase but it was a fire exit staircase with safety grates which fulfill a safety requirement but leaves the guest feeling like they are in an industrial setting. Bad judgement.
Breakfast? Disappointing to say the least, maybe the most meager free breakfast I've ever seen. Makes you almost want to cry. What a sad way to start your day. Couldn't wait to leave.
I have left out the most serious problem we encountered because to describe it would reveal my identity and that is not my wish. If you can spend $99 or more for a Saturday night room within 10 miles of Mohegan Sun, do NOT spend it here unless you intend to be so drunk then hung over that you won't care.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed February 10, 2013 via mobile

The room was decent. It was cheap so I was surprised that the room was as nice as it was. But the customer service was AWFUL. I have stayed at lots of hotels with so so service, but this was absolutely obnoxious. And I'm pretty sure one of the worst culprits was a manager. Definitely not worthy of being called a Choice hotel. And you can't even complain to them because they are argumentative and defensive.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Inn

Address: 269 N Frontage Rd, New London, CT 06320 (Formerly Holiday Inn New London)
Phone Number:
Location: United States > Connecticut > New London
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in New London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Clarion Inn New London/Mystic is nestled in the heart of Mystic Country, conveniently off I-95. Take a stroll back in time and enjoy the charm of historic Mystic Seaport and Olde Mistick Village or enjoy a slice of heaven at Mystic Pizza in beautiful downtown Mystic, CT. Take your family exploring at one of the most diverse aquariums in the nation, the Mystic Aquarium & Institute for Exploration. Try your luck or take in a concert at Mohegan Sun Casino, MGM Grand Casino, or Foxwood's Resort Casino, the largest casinos in New England. If shopping excites you, the Holiday Inn New London/Mystic hotel is just a short drive from Connecticut's premium outlet malls. Both Tanger Outlets and Clinton Crossing Premium Outlets offer great deals for the bargain hunter. The hotel is also convenient to Southeastern Connecticut's corporate and government centers including Electric Boat, Millstone/Dominion, CT Naval Submarine Base, Sonalysts Studios, Hellier, Ortronics and Pfizer. The Holiday Inn New London/Mystic offers what you need to stay connected during your stay in the Mystic region with free calls within the Continental US and free high-speed Internet access. After your busy day in Southeastern Connecticut, stay on track in our hotel's fitness center then relax and unwind in our heated indoor pool or hot tub. Make the Holiday Inn New London/Mystic your hotel of choice, the next time you visit the Southeastern CT area. ... more   less 
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Also Known As:
Clarion New London Hotel New London
Holiday Inn New London
New London Holiday Inn

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