This place is fine for one night stay in New London, conveniently located in downtown New London where there is an emerging arts scene and some new funky restaurants but the streets are pretty derelict and unsafe late at night.
That being said, the Holiday Inn in New London is a nicer version of the old Radisson, but they have a long way to go. The rooms are remodeled and spacious, and overall very comfortable. The beds are a big improvement over the old Radisson "sleep number" beds. There was really no problem with the room, except that the air conditioning is kind of hard to control and there was a high pitched buzzing sound whenever the air kicked in.
You can tell that the areas in the back (conference rooms, rest rooms) are neglected (probably since it's mostly out of sight.) The wallpaper in the men's room looked new, for example, but also looked like it had never been cleaned. The elevators have also not been renovated. It was nothing bad, but I wondered why they had spent so much to renovate the hotel but did not really complete the job. Another example, there was a reception in a conference room on Saturday, but as of Sunday at Noon the ballroom still had dirty and unchanged table cloths and there was a dirty 8' draped table sitting outside of the room (see picture.) It was left like this overnight? It seems like the staff doesn't really care.
We had breakfast in the restaurant in the hotel. The restaurant server is leftover from the Radisson. She was nice enough, but very basic service, and did not bother to ask us if the food was OK until she left the check. There was no "are you enjoying new london?", no "did you stay in hotel?" or any efforts to make small talk (it wasn't busy.) There was another worker cleaning the tables by wheeling around a cart and separating (and slamming) the silverware into plastic bins on the cart. It's not that big of a restaurant - shouldn't the silverware be separated in the back, and do you really need the cart for the dishes? By far the worst part is that in the back of the restaurant the staff left their coats/drinks, etc. on a table that they had set up for themselves.. shouldn't this be kept out of view from the customers? I also love that the restaurant shuts down at 11:00 a.m. on the dot (and the staff walks over to the bar area to eat.) Shouldn't a new hotel at least stay open to start serving lunch? Who ever heard of a hotel restaurant that shuts down during the day?
- Also Known As:
- New London Radisson
- Radisson New London
- Official Description (provided by the hotel):
- The Holiday Inn-New London has expertly managed facilities and staff offering 100% guest satisfaction.Located just one mile off I-95 in New London, midway between Boston & New York, two blocks from the Amtrak Station, Orient Point, Long Island & Block Island Ferries, 15 minutes from the Groton-New London Airport, 45 minutes from T.F. Green Airport & Bradley Airport.The Holiday Inn-New London offers 120 well appointed guestrooms, including 4 deluxe suites. Rooms are available with complimentary high speed wireless Internet, coffee maker, hairdryer, iron and iron boards. We have an elegant Grand Ballroom with flexible meeting and banquet space for up to 300 people. We have our Lobby Cafe for up to 150 for cocktail parties, also our Eagle Room or Board Room for more intimate meetings or private dinners. Enjoy our indoor heated pool and fitness center. O's Bar & Grille Restaurant and Lounge serves breakfast, lunch and dinner in an atmosphere conducive to both business and casual dining. Room service is available.Foxwoods Casino and Mohegan Sun Casino are located nearby. The Holiday Inn-New London offers evening shuttle service available to the Mohegan Sun Casino on Friday and Saturday evenings at a minimum cost of $15.00 round trip per person. We are located 10 minutes from Mystic Aquarium, Mystic Seaport, U.S. Naval Sub Base, USS Nautilus Memorial, New London Ocean Beach Park, Harkness Memorial Park, Eugene O’Neill Theater & USCG. ... more less
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