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“Excellent stay” 5 of 5 stars
Review of Red Roof Inn Mystic - New London

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Red Roof Inn Mystic - New London
2.0 of 5 Hotel   |   707 Colman Street, I-95 at Frontage Road, Exit 82-A/83, New London, CT 06320-2605   |  
Hotel amenities
Ranked #1 of 5 hotels in New London
Perkasie, PA
Top Contributor
150 reviews 150 reviews
46 hotel reviews
Reviews in 67 cities Reviews in 67 cities
78 helpful votes 78 helpful votes
“Excellent stay”
5 of 5 stars Reviewed February 11, 2013

We recently stayed while visiting our son in Groton. This was our first stay at a Red Roof. We were pleasantly surprised and would definitely stay again. Front desk staff were very helpful. Room was very clean, a little on the small side compared to other hotels, but definitely not a negative!

Alot of places to eat around the hotel and very convenient to I95. If you get coupon book at the rest areas there is a nice coupon for the hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review, February 13, 2013
Dear Scrapbooker

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Mystic New London Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,

Dmitry Z.

General Manager
Red Roof Inn - Mystic New London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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162 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 24, 2013

My wife and I were traveling and ended up off the beaten track, by the time we realized it all the lodgings in the area were booked.We started going through the phone book and got the Red Roof inn. They had a cancellation but it was for a small King room.When we got to the property it truly was a small room Big Bed and not much else,as we were looking to stay for a few nights the Desk Clerk gave it to us for a really good rate wich allowed us to gamble a little bit more money At Foxwoods. This Place is a diamond in the rough , it's kind of hidden right off of I-95 but it has great beds clean rooms good value and is close to all of the attractions in the Mystic/Groton/New London Area

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review, February 13, 2013
Dear Ticon2005

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Mystic New London Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,

Dmitry Z.

General Manager
Red Roof Inn - Mystic New London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2013

I need a place to stay when in town for a family function, booked this last minute at a decent rate. The place was mostly clean, but I was disappointed with the bathroom. The shampoo was an already used bottle. There was no shower liner, just a curtain, so the entire bathroom and part of the room flooded when I used it. The shower looked unused in a while as there was a spider living in the drain. When trying to turn on the shower, the pipes moved out of the wall, a little unnerving.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review, February 13, 2013
Dear Fiships,

Thank you for taking the time to tell us about your experience at the Mystic New London Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.







Sincerely,

Dmitry Z.

General Manager

Red Roof Inn - Mystic New London
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1 review
2 of 5 stars Reviewed January 21, 2013 via mobile

I was in room 149. The beds were itchy. It kind of felt like things were crawling. This place allows pets, so it could've been a pet has been in the bed (gross) with parasites...or a person. I don't know. The itching and crawling feelings stay on you though.
Other than that, this would've been an okay place overall, although you need to lock your doors because there are loud neighbors, and shady characters (constant knocking on the room next to me as a gang of people kept coming and going, sometimes knocking on my door by mistake).
There was a hair dryer and a tv (and a safe oddly enough), no microwave though. I will not be staying here again because the bed factor and pets in the rooms (some places smell like dog though mostly it was clean if you don't count the bed issue).
I recommend Rodeway Inn in Waterford; never had an issue with them. Tried something new here and regret it.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, Manager at Red Roof Inn Mystic - New London, responded to this review, March 29, 2013
Thank you for taking the time to tell us about your experience at the Mystic New London Red Roof. I am sorry that your experience did not meet your expectations.

I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Very truly yours,

Dmitry Zibershteyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
E.Greenbush, NY
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 13, 2013

Stayed for one night in January 2013. Convenient to I95 but very quiet considering how close.
All employees I encountered were very pleasant. Room was clean, especially the tiled floor, much better than dirty carpets in some motels. Lots of places to eat in the area.
Will stay here again when in the area.

Room Tip: Room 152 was in the back with a king size bed and very quiet.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review, January 14, 2013
Dear Sibemom,

I appreciate your comments regarding your recent stay at the Mystic New London Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotel.
I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Sincerely,
Dmitry Zilbershteyn

General Manager
Red Roof Inn - Mystic New London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 30, 2012

Went to see Coldplay at Mohegan Sun and there was a blizzard and the roads were horrendous Mohegan Sun was $697/per night Red Roof Inn was $64 very clean and comfortable would have to had white knuckle it home to Boston a LIFE SAVER

Stayed December 2012, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review, January 2, 2013
Dear RobertM1951,

I appreciate your comments regarding your recent stay at the Mystic New London Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotel.
I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Sincerely,
Dmitry Zilbershteyn

General Manager
Red Roof Inn - Mystic New London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 13, 2012 via mobile

They are very friendly and and anything u need they do there best to help u I would stay here again and recommended this to anyone that comes to new London when coming in they are welcoming and any questions u may have they answer or will find the answer rooms are very clean and great rates to anyone

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review, December 14, 2012
Dear purplesmurf,

I appreciate your comments regarding your recent stay at the Mystic New London Red Roof.
I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,

Dmitry Zilbershteyn
General Manager
Red Roof Inn Mystic-New London, CT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Mystic - New London

Address: 707 Colman Street, I-95 at Frontage Road, Exit 82-A/83, New London, CT 06320-2605
Location: United States > Connecticut > New London
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in New London
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Mystic - New London 2*
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Also Known As:
Red Roof Inn Mystic - New London Hotel New London
Red Roof Inn New London
New London Red Roof Inn

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