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Would be good if beds weren't... - Red Roof Inn Mystic - New London

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Red Roof Inn Mystic - New London: Traveler Reviews

2.0 of 5
707 Colman Street, I-95 at Frontage Road, Exit 82-A/83, New London, CT 06320-2605
Hotel amenities
Red Roof Inn Mystic - New London
14 traveler photos
Ranked #1 of 5 hotels in New London
3.5 of 5 stars 102 Reviews
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102 reviews from our community

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1 review
“Would be good if beds weren't itchy...Bedbugs?”
2 of 5 stars Reviewed January 21, 2013 via mobile

I was in room 149. The beds were itchy. It kind of felt like things were crawling. This place allows pets, so it could've been a pet has been in the bed (gross) with parasites...or a person. I don't know. The itching and crawling feelings stay on you though.
Other than that, this would've been an okay place overall, although you need to lock your doors because there are loud neighbors, and shady characters (constant knocking on the room next to me as a gang of people kept coming and going, sometimes knocking on my door by mistake).
There was a hair dryer and a tv (and a safe oddly enough), no microwave though. I will not be staying here again because the bed factor and pets in the rooms (some places smell like dog though mostly it was clean if you don't count the bed issue).
I recommend Rodeway Inn in Waterford; never had an issue with them. Tried something new here and regret it.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask ScreenMcName about Red Roof Inn Mystic - New London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, Manager at Red Roof Inn Mystic - New London, responded to this review
March 29, 2013
Thank you for taking the time to tell us about your experience at the Mystic New London Red Roof. I am sorry that your experience did not meet your expectations.

I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Very truly yours,

Dmitry Zibershteyn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
E.Greenbush, NY
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Clean, quiet and convenient”
5 of 5 stars Reviewed January 13, 2013

Stayed for one night in January 2013. Convenient to I95 but very quiet considering how close.
All employees I encountered were very pleasant. Room was clean, especially the tiled floor, much better than dirty carpets in some motels. Lots of places to eat in the area.
Will stay here again when in the area.

Room Tip: Room 152 was in the back with a king size bed and very quiet.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Sibemom about Red Roof Inn Mystic - New London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review
January 14, 2013
Dear Sibemom,

I appreciate your comments regarding your recent stay at the Mystic New London Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotel.
I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Sincerely,
Dmitry Zilbershteyn

General Manager
Red Roof Inn - Mystic New London
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
7 helpful votes 7 helpful votes
“Life saver”
4 of 5 stars Reviewed December 30, 2012

Went to see Coldplay at Mohegan Sun and there was a blizzard and the roads were horrendous Mohegan Sun was $697/per night Red Roof Inn was $64 very clean and comfortable would have to had white knuckle it home to Boston a LIFE SAVER

Stayed December 2012, traveled with family
Ask RobertM1951 about Red Roof Inn Mystic - New London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review
January 2, 2013
Dear RobertM1951,

I appreciate your comments regarding your recent stay at the Mystic New London Red Roof. We always enjoy hearing about the positive experiences our guests have at our hotel.
I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one.

Sincerely,
Dmitry Zilbershteyn

General Manager
Red Roof Inn - Mystic New London
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
“One of the best”
5 of 5 stars Reviewed December 13, 2012 via mobile

They are very friendly and and anything u need they do there best to help u I would stay here again and recommended this to anyone that comes to new London when coming in they are welcoming and any questions u may have they answer or will find the answer rooms are very clean and great rates to anyone

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask purplesmurf about Red Roof Inn Mystic - New London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review
December 14, 2012
Dear purplesmurf,

I appreciate your comments regarding your recent stay at the Mystic New London Red Roof.
I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience. We look forward to seeing you in your future travels.

Sincerely,

Dmitry Zilbershteyn
General Manager
Red Roof Inn Mystic-New London, CT
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chincoteague Island, Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Just what we wanted!”
4 of 5 stars Reviewed December 10, 2012

This was our 3rd stay, as before it was fine. This is not a luxury hotel so don't expect anything fancy but it is clean and safe and the staff are pleasant.

We stay in the king smoking rooms, have been in accessible & not accessible. They have plenty of room, a fridge, a microwave, a workspace. The TV wasn't flat screen but we were able to watch football!

WiFi was slow, tech support advised us to start in Internet Explorer even if we switched browsers once connected and that really helped.

There are a few places nearby that deliver & an Outback just across the street. My fiance is working in New London & we needed a place to hole up for a weekend visit, this place is perfect for that.

They do get funny about the $1.50 a day "optional" charge for the safe. You can only waive it at checkout, so you'd have to check out in person & then decline the charge. The rooms have always been reasonable, the charge just seems forced.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
See 3 more reviews by 4RLL for New London
Ask 4RLL about Red Roof Inn Mystic - New London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dmitry Z, General Manager at Red Roof Inn Mystic - New London, responded to this review
December 13, 2012
Dear 4RLL,

At Red Roof Inns we are 100% committed to the safety and security of our guests. As part of this ongoing commitment, and in an effort to better serve our guests, we have installed guest room safes by Safemark in each one of our rooms. For your protection, privacy, peace of mind and recourse in the unlikely event of a loss, each Safemark safe carries a $10,000 limited warranty against forced entry.
Upon check-in each guest is asked to review and initial a disclosure on the registration card which advises the guest of the availability of the guest room safe, the $10,000 limited warranty against forced entry and the optional $1.50 fee. So as not to invade the privacy of our guests, we do not ask of their intent to use this service but rather allow each guest to make that decision in the convenience and privacy of their own room. The optionality of the fee is based solely on the honor system and every request to remove the fee will be honored without question.
Offering this service at an optional fee to our guests allows us to preserve the excellent value of our room rates, while providing an additional amenity that many of our guests appreciate and regularly utilize during their stay.

Very truly yours,

Dmitry Zilbershteyn

General Manager
Red Roof Inn - Mystic New London
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Mystic - New London

Also Known As:
Red Roof Inn Mystic - New London Hotel
Red Roof Inn Mystic - New London Hotel New London
Red Roof Inn Mystic
Red Roof Inn New London
New London Red Roof Inn
Address: 707 Colman Street, I-95 at Frontage Road, Exit 82-A/83, New London, CT 06320-2605
Region: United States > Connecticut > New London
Amenities:
Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in New London
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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Red Roof Inn Mystic - New London
707 Colman Street I-95 at Frontage Road, Exit 82-A/83
New London, CT 06320-2605
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