They are very friendly and and anything u need they do there best to help u I would stay here again and recommended this to anyone that comes to new London when coming in they are welcoming and any questions u may have they answer or will find the answer rooms are very clean and great rates to anyone

This was our 3rd stay, as before it was fine. This is not a luxury hotel so don't expect anything fancy but it is clean and safe and the staff are pleasant.

We stay in the king smoking rooms, have been in accessible & not accessible. They have plenty of room, a fridge, a microwave, a workspace. The TV wasn't flat screen but we were able to watch football!

WiFi was slow, tech support advised us to start in Internet Explorer even if we switched browsers once connected and that really helped.

There are a few places nearby that deliver & an Outback just across the street. My fiance is working in New London & we needed a place to hole up for a weekend visit, this place is perfect for that.

They do get funny about the $1.50 a day "optional" charge for the safe. You can only waive it at checkout, so you'd have to check out in person & then decline the charge. The rooms have always been reasonable, the charge just seems forced.

They don't charge a pet fee! The hardwood floors in the room are a great idea that other hotel chains should think of. Not that my dog made a mess (he didn't) but even if he had, there would've been no danger of a stained carpet, etc....& with places charging typically $10-40 per night extra for a pet, this was a huge saving and convenience.

The room itself was very clean. The bed was very good. The pillows were not. Lots of amenities not necessarily expected in this price range: iron and ironing board, microwave, fridge decent in-room WiFi, nice desk lamp, coffee and tea, hot water is hot.

They seem to have a chronic room key problem: while I was checking in, several people came into the office saying their rooms keys had stopped working. When I arrived back at the hotel late at night after visiting friends, mine didn't work either. It wasn't a big deal reissuing it, but does seem to be a problem here.

Check-in was painfully slow. Got to the room, and the door did not open or shut properly. You literally had to slam into the door every time to get it to open or close completely. The appearance of the room was very basic, but relatively decent, considering what you pay. However, through out the night, you could hear people outside yelling and screaming, cars coming and going, doors slamming, and banging all night long. I called the front desk to inform them, and was told "I will keep an eye out for it." If I were the front desk staff, I would make sure to address it immediately. After speaking to the front desk, I walked out of my room, to be greeted by some [--] screaming up to a guest on the second floor. She then runs up to the second floor, and comes back down, gets in the car, and I realize the guy in the car is rolling a blunt, as she hands him a wad of cash. It doesn't take a rocket scientist to figure out what was going on here. It's one thing if you're going to engage in illegal activity, but to draw a ridiculous amount of attention to yourself in the process. I should have just called the police, as the front desk staff seemed to have no interest in resolving the issue. It seems like I was in a...well I'll let you draw your own conclusions. Hours after the commotion outside finally subdues, and I'm beginning to doze off, the smoke detector beings to chirp loudly every 2 seconds, as if it needs a new battery. Needless to say, I re-explained my poor experience to the front desk clerk at check-out the next morning, and he did not see to care to hear what I had to say either. I inquired about their Hassle Free Guarantee, which he dismisses, and proceeds to charge me for the room. After checking out, I called the hotel back and asked to speak with the Manager on Duty, Dennis, who was nothing but argumentative from the start, and instead of honoring the Hassle Free Guarantee, gave me one excuse after the next about how it was not Red Roof Inn's fault or problem. Understanding, he was not going to help in anyway, my next step is to contact Red Roof Inn Guest Relations. Perhaps, they can also provide Dennis coaching on their Hassle Free Guarantee policy.