Check-in was painfully slow. Got to the room, and the door did not open or shut properly. You literally had to slam into the door every time to get it to open or close completely. The appearance of the room was very basic, but relatively decent, considering what you pay. However, through out the night, you could hear people outside yelling and screaming, cars coming and going, doors slamming, and banging all night long. I called the front desk to inform them, and was told "I will keep an eye out for it." If I were the front desk staff, I would make sure to address it immediately. After speaking to the front desk, I walked out of my room, to be greeted by some [--] screaming up to a guest on the second floor. She then runs up to the second floor, and comes back down, gets in the car, and I realize the guy in the car is rolling a blunt, as she hands him a wad of cash. It doesn't take a rocket scientist to figure out what was going on here. It's one thing if you're going to engage in illegal activity, but to draw a ridiculous amount of attention to yourself in the process. I should have just called the police, as the front desk staff seemed to have no interest in resolving the issue. It seems like I was in a...well I'll let you draw your own conclusions. Hours after the commotion outside finally subdues, and I'm beginning to doze off, the smoke detector beings to chirp loudly every 2 seconds, as if it needs a new battery. Needless to say, I re-explained my poor experience to the front desk clerk at check-out the next morning, and he did not see to care to hear what I had to say either. I inquired about their Hassle Free Guarantee, which he dismisses, and proceeds to charge me for the room. After checking out, I called the hotel back and asked to speak with the Manager on Duty, Dennis, who was nothing but argumentative from the start, and instead of honoring the Hassle Free Guarantee, gave me one excuse after the next about how it was not Red Roof Inn's fault or problem. Understanding, he was not going to help in anyway, my next step is to contact Red Roof Inn Guest Relations. Perhaps, they can also provide Dennis coaching on their Hassle Free Guarantee policy.
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- Also Known As:
- Red Roof Inn Mystic - New London Hotel New London
- Red Roof Inn New London
- New London Red Roof Inn