I am a solo woman traveling for business. I arrived around 10:30 am after flying a red-eye and driving from Boston to New Haven. I walked in and nicely asked the woman at the desk if I could possibly check in early. She immediately said no, we're full, we have had no check outs, and we have no rooms available. A room won't be available until about 3pm. I showed her my internet reservation form which says that check in time is 1300, and she said, well I'm sorry they haven't changed that on the internet, but there is our policy, and she pointed to a sign saying checkin was at 3pm. I said, but it says this on my form, can you at least honor having a room ready by 1pm? She said probably not and sent me away.
I sat in the lobby and made a phone call. About 15 minutes later, a MAN walked in and I heard him say, I know I'm early but is there any possibility of an early check in? She said oh yes, and expedited the process and handed him his key with a big smile. I went up to the desk right away, and she noticed me for the first time. She tried to tell me that only his room was ready and mine wasn't, and that's why he got his room. I, of course, argued this faulty logic and said, could you give me someone else's room who is not here and honor the fact that I am here? She pretended to hunt for a room, when there had been no problem when the fellow before had come in. Finally she gave me a room, curtly and crisply handed me the key and told me her name was Kelly.
I went up to my room. There was another clean room across the way with the door open as the maid had just finished. That room had a view of the water. My room across the hall has a view of the train yard.
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- Also Known As:
- La Quinta Inn & Suites New Haven Hotel New Haven
- La Quinta Inn And Suites New Haven
- La Quinta New Haven
- New Haven La Quinta