This hotel is in the process of transforming over from a Fairfield Inn to a La Quinta. It is a great location if you will be driving all over South Central Connecticut- 5 mins drive to downtown New Haven, easy access to I-95, I-91, Rt. 34, free parking- easy to get in and out. Rooms are old and hallways, elevator, etc are scuffed up and well worn. Cleaning agents used in areas of hotel were very strong and smelled up hallways. My "non-smoking" room reeked of smoke. Complaints went on deaf ears [unable to get room elsewhere]. Bed linens badly stained- deaf ears again. Most frustrating was the terrible attitude of the staff- always talking down to the guests and with a bad attitude. Also, every time I needed something at the front desk I was made to wait while the front desk guy/girl answered phone call after phone call- even making reservations! Customer service is non-existent. I will say the free breakfast was an excellent spread and the free internet use on the lobby computer was a plus. Hopefully, La Quinta can get this hotel shaped up!













