Good value and room was nice, eventually. Initially given the key to an occupied room by the monosyllabic desk clerk. If he smiled once or strung 2 words together, I must have missed it. After going all the way to the room, finding someone's belongings in there, and hauling back down to tell Mr Sunshine, he acted put out. After not saying anything at all for 3-4 minutes while checking his computer, he thrust a new key at me. Never an apology.
Again, nice place and a decent value, but the front desk is the face of your hotel. I'd hate to see who they turned away from that job.
By the way, a woman who was, I believe a manager, witnessed both exchanges without comment.
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- La Quinta Inn And Suites New Haven
- La Quinta New Haven
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