I can not believe this is a 3 diamond hotel. It was horrible. I had a reservation and I attempted to check in at 4:00pm, an hour past check in, and my suite was not available. I was told I should go somewhere else until the room was cleaned and come back later. To which I replied I had nowhere to go, as this was my hotel and I was in town for a meeting at Yale in the morning. I was told to go park my car and come back in 15 minutes and hopefully the room would be cleaned by then. When I finally checked into my suite, it was dirty; there were stains from human body fluids on the couch and the rug was stained in many areas. The air filter was disgusting (located in the ceiling outside the bathroom door), it looked as of it had not been changed in years. It was very hard to breathe in the room, as it had very poor ventilation. The bed mattress was so old, mis-shapen and disgusting, it was almost flat. The pillows were hard as a rock. The front desk staff was very unknowledgable; the night manager could not even tell me a good restaurant where I could get a hamburger within walking distance. I was also told by him that I should not be out walking in the area at night as it was not a SAFE area. I didn't realized that only two blocks from campus would be an unsavory area. The nightclub a block away was very loud and kept me awake until 1:30am. You could distinctly hear people's very loud conversations in the bar as if they were standing on my balcony. I never saw anywhere on their website that the hotel was so close to the night life area. fyi- When I called the OMNI hotel at midnight to see if they had rooms available, I was told by their front desk that one could hear the night life in their rooms too. The only bright spot was the morning staff, they were much more friendly and helpful and was aghast at my experience with the front desk the night before. I was told that the New Haven Hotel will be closing soon and will be remodeled and re-opened as a Hampton Inn. WAIT UNTIL THEN TO STAY THERE!!! Until then, the next time I visit Yale, I will stay outside the New Haven area and drive to campus.
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