We arrived fairly late at night for an overnight stay. Parking is $18 a night and the lot is very narrow. Check-in was easy and the staff was pleasant. Our room looked like it had been renovated farily recently. Furnishings were unblemished and attractive. The room was clean but somewhat narrow so the bed was placed facing the window and not, as is typical, the dresser, desk, tv and armoir. The bathroom was standard except for the fact that the triangular ceramic soap holders were missing but the grout/glue which held them was still in place. About 20 minutes after we checked in, the phone rang. Since it was after 11pm I would ordinarily have been concerned but absolutely nobody outside of me and my spouse knew what hotel we were staying at. It was the front desk, as I had expected. I was told that my credit card hadn't gone through and needed to be swiped again. This was the fault of the person at the front desk, not mine, although, of course, it was an honest mistake. I had pre-paid the room so I guess it is possible that I could have skipped out without paying for the parking but I didn't appreciate the call since I was already in my pjs and in bed. Couldn't a note have been slipped under my door? I explained that I was not dressed and would take care of the matter in the morning. The next morning, after check-out, my husband wanted coffee. There is a Starbucks in the hotel but off to the side, behind a door, there is free coffee that is not readily noticeable the way the Starbucks is. I assume this is not an accident. All in all, I had no real complaints about the hotel. However, I got this hotel at a discounted rate, If I had paid the full rate of $149 plus tax and parking, I would have expected a larger room and a few more amenities like a free continental breakfast, free bottled water in the room, etc..
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- Also Known As:
- Courtyard New Haven At Yale Hotel New Haven
- New Haven Marriott
- New Haven Courtyard