I have really loved staying at the Omni brand hotels previously. I was booked here for a week since I am given professional lectures nearby. Given the price for the room and parking, I am surprised. The bed is very uncomfortable. The heat is overwhelming, and I was told it can not be altered. The room has a connecting door, and it is easy to hear conversations and noise close by. There are lovely dark dust stains on the carpet edges outlining the room. The front desk staff said they are unable to switch my room. The elevators are slow and one of the three is out of service. The room service is also slow and the food was really bad. This is the first time in years I have considered leaving a hotel before my reservation is complete. I will say, some of the staff are quite nice. Others have very little skill in terms of customer service. It's unfortunate this isn't an overall better representation of the Omni brand. Unless there is a drastic change- this hotel will go on our "do not use" list.
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