On first arrival you are greeted with a warm and friendly welcome, a beautiful entry way and lobby decorated very elegantly with a very rich feel to it. I was impressed with the daily change of fruit and vegetable infused water in the lobby as well. The valet staff and the bell hop were all very friendly and helpful whenever i had any questions. My room was a typical room with nothing much to mention. Now I will move onto the less positive remarks. The staff at the front desk needs to take a few courses in customer relations and service. After having my room changed on 3 separate occasions in a four day stay, I would have expected a more friendly approach than was received. If I were the only one that felt this way, I probably would not comment as such, however at the time of my departure I happened to hear two other guests on their checkout also complaining about constant room changes and the approach that the staff had also taken with the complaining customers. Overall, good place, needs customer relations work.
- Official Description (provided by the hotel):
- The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels. ... more less
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- Also Known As:
- Omni New Haven Hotel
- New Haven Omni