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“Little we could have asked for more” 5 of 5 stars
Review of The Omni New Haven Hotel at Yale

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The Omni New Haven Hotel at Yale
4.0 of 5 Hotel   |   155 Temple St., New Haven, CT 06510   |  
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Ranked #2 of 12 Hotels in New Haven
Houston, Texas
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
“Little we could have asked for more”
5 of 5 stars Reviewed January 23, 2013

We stayed in New Haven this past weekend and appreciated this place immensely. From the moment we arrived, they had my keys waiting at express check-in desk, and they already had a crib in the room waiting for us for my infant son to sleep in. They were also quite prompt about coming up immediately to fix a bathtub drain that had a problem holding water and were incredibly kind about a late night repair.

Also, location is nice, as this hotel is in the heart of New Haven and within walking distance from anything in town. And the decor is beautiful and well-fitting of a professional venue.

The only thing that would have been nice to see was a breakfast option that was not so expensive. I have seen many hotels of this caliber in Europe who do not rack up the prices on breakfast options but this hotel seems to keep it pretty expensive. Other than this, there is nothing I can say I dislike about this hotel and would definitely choose it again if I had the opportunity.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
We are glad you had a great stay at the Omni New Haven at Yale. If you plan to return to our hotel or any other Omni Hotel, we would like to invite you to sign up for our complimentary Select Guest program. One of the many perks is free beverage delivery service in the morning with an option to add on inexpensive breakfast items. Thank you for sharing your experience and we hope you will return soon!
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670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toledo
Top Contributor
97 reviews 97 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 21, 2013

traveling to New Haven for the past 4 years for business, first time ever staying at the Omni. I am big on first impressions and the front desk gal, must have been having a bad day as she was not at all welcoming or personable. The lobby is beautiful, rich classic style/woods. The "recently upgraded" room, was average, wall paper peeling at seems, snags in dirty carpet. I like a fridge/microwave, had to ask 2x for delivery and when it did come the fridge was still full with someone's food! Beautiful restaurant on the 19th floor, food was excellent, although the waitress told me it was too confusing for the chef to steam my aspargus without butter or oil, only one chef on that night and things were "crazy" (there were 4 other seated tables). Location is great, walk to Yale Univerity, shopping, good eats (Claire's Corner Copia-gourmet veg, simply the BEST). The bellhops were awesome, but find that at most every hotel. Have to return in 2 weeks, will see how that visit goes.

Room Tip: sign up for Omni loyalty program, gets you USA today on your door in the morning
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
We were dismayed to read your review of our hotel but are grateful for the opportunity to understand where we missed the mark during your stay. We are familiar with your concerns from your in house feedback and hope that you were able to take the opportunity to speak with our General Manager so that he could assure you that your concerns will be addressed for your next visit. Although we regret that we didn't provide a better first impression, we are confident that your next stay with us will be flawless.
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Branford CT, USA
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed January 21, 2013

I live near New Haven but my BFF and I were heading into New Haven for a class reunion and didnt want to have a cocktail (or four) and worry about driving, So we decided to stay overnight and make a quick girls getaway out of it. We LOVED this hotel, I was so pleasantly suprised by the exceptional service and friendliness of all staff that we came in contact with. The were WONDERFUL!! We pulled up to valet the car (for an extra $5 its worth it) in her old beat up honda and joked with the staff about being very careful with it, they made us feel like we were driving a Bentley! Front desk gal was a peach, and gave us complimentary breakfast buffet! We had opted to upgrade to a corner room for a $30 fee, and received a lovely sunny room with a lovely view! The Bed, ohhhh the bed, was to DIE for! Room very clean, fresh, with nice toiletries and fluffy towels and bathrobes. We bellyed up to the Davenport bar on the 19th floor for a drink before heading out. Had an outstanding cosmo (some places can really mess up that drink!) from a very friendly bartender. The views are so pretty up there! The gym was very nice. The lobby is very classic with dark wood, chess tables, plenty of cozy places to sit. The little market was very nice. I slept like a baby, and the next day, the breakfast buffet was wonderful!! Everything was fresh, clean, and replaced/refreshed non stop. YUM!!! Waitstaff was attentive and a gentleman, who I assume was the restaurant manager even came out to make sure we were happy. What service! Our checkout was a breeze and our "limo" (aka the old Honda) was retrieved quickly but a very nice group of men!! I forget how nice New Haven can be, this hotel is in the best location and walking distance to many excellent restaurants, pubs, in the middle of Yale action and short walk to the hospital. Stay here!! Its awesome!!

Room Tip: A higher floor will have better views. I was in room 1213, a wonderful corner room.
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
Thank you for all of your kind words regarding your recent stay at the Omni New Haven at Yale! We are thrilled to have had the opportunity to treat you like royalty for your night out and we hope you will return soon!
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Wallingford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

I live two towns away from the Omni in New Haven, Ct. I hadn't seen my girlfriend in some time and we decided to go out on a Saturday. What to do! I wanted to make the evening special so I made a reservation at the Omni in downtown New Haven, I asked for a corner room with a nice view and recieved just that. The room was spacious clean and quite comfortable. Now the hidden secret, they have a resturant and cocktail lounge on the top floor (19th) I've lived in the area for the past 30 years and never ever thought of going there. Well we checked in had a drink in the room and off we went upstairs for dinner. The food was excellent, I had the sea bass she had the filet, both cooked to our liking, plus the view was awesome, we both felt like we were on vacation anywhere but in New Haven, it was that nice, wine list was incredible and the staff was very attentive. I highly recommend this hotel if you are traveling on business or pleasure, btw have breakfast served in your room to make the stay complete. It reunited me with someone very special and a week I won't soon forget. Thank you Omni Hotel

Room Tip: Corner rooms are great, suites I'm sure are better, but was very satisfied with the corner room
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
What a pleasure for us to read how much you and your girlfriend enjoyed your night away in New Haven. Thank you for all of your compliments of John Davenport's and our hotel. We are grateful for your complimentary review and hope you will return soon.
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 14, 2013 via mobile

Omni Hotel was in a great location with many shops and restaurants in walking distance. Omni staff was great and helpful. Only bad thing I would say would be we found expired food in the refrigerator snack bar. We called and they took it off our bill. I would recommend to anyone.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
Thank you for your review of the Omni New Haven at Yale! We are glad you had a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
56 reviews 56 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 9, 2013

Unfortunately there are not too many options in New Haven for higher end hotels, so the Omni is one of very few options in the center of town. I have stayed here several times and found a large difference in the experience based on the room. The last stay in a corner room was very nice, the bathroom appears to have been slightly updated and the normally noisy heater / air conditioner was not as bad as in the others, and the room was larger. Which is to say that in the other rooms, the rooms were small, bathroom in need of renovation and so forth.

They seem to be doing some work on the building renovating the restaurant / retail space on the street level and there may be some good options moving in, but for now it is mostly space available signs, but no matter because as they say location, location, location - and this hotel has it. There are many small and good restaurants near by with options that will meet any need you have within easy walking distance.

Because there are not that many options in the center of New Haven I have found that the hotel is completely booked when there are any University events, so if you are coming for one you really need to book early. It isn't a great hotel, that is partially due to the aging building but the staff is pleasant enough in a very busy place, and did I mention location, location, location?

Room Tip: Corner rooms may be an upgrade but worth it.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
We are glad you enjoy the location of our hotel and find it to be the best option for those traveling to New Haven. We are always trying to make updates to our property to better serve our guests and hope that you will continue to see improvements during future stays with us. Thank you for choosing Omni and we look forward to your next visit!
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Weymouth, Massachusetts
Top Contributor
122 reviews 122 reviews
14 hotel reviews
Reviews in 77 cities Reviews in 77 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 8, 2013

This hotel is in the best location in New Haven. It is on the older side but the updates are modern looking. We ate breakfast in the restaurant in the 19th floor and it was very nice with a great view. When in the area I will be sure to stay again.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at The Omni New Haven Hotel at Yale, responded to this review, January 29, 2013
Thank you for allowing us to read about your stay at the Omni New Haven at Yale. We are glad you had a great stay and enjoyed our breakfast options. It would be a pleasure for us to welcome you back again soon!
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Additional Information about The Omni New Haven Hotel at Yale

Address: 155 Temple St., New Haven, CT 06510
Phone Number:
Location: United States > Connecticut > New Haven
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in New Haven
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Omni New Haven Hotel at Yale 4*
Number of rooms: 306
Official Description (provided by the hotel):
The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels. ... more   less 
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Also Known As:
Omni New Haven Hotel
New Haven Omni

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