traveling to New Haven for the past 4 years for business, first time ever staying at the Omni. I am big on first impressions and the front desk gal, must have been having a bad day as she was not at all welcoming or personable. The lobby is beautiful, rich classic style/woods. The "recently upgraded" room, was average, wall paper peeling at seems, snags in dirty carpet. I like a fridge/microwave, had to ask 2x for delivery and when it did come the fridge was still full with someone's food! Beautiful restaurant on the 19th floor, food was excellent, although the waitress told me it was too confusing for the chef to steam my aspargus without butter or oil, only one chef on that night and things were "crazy" (there were 4 other seated tables). Location is great, walk to Yale Univerity, shopping, good eats (Claire's Corner Copia-gourmet veg, simply the BEST). The bellhops were awesome, but find that at most every hotel. Have to return in 2 weeks, will see how that visit goes.