We recently stayed at this hotel for wedding in down town new haven. The location was awesome. It was walking distance from all the places we needed to be. Valet and check in were both friendly and polite. Our room was very nice.
We left for the wedding, but when we returned around 11:30 pm, our room (which was on temple street side across from the bars) The room sounded like we were in the middle of the club. It was awful. The music was blasting, people were partying in the streets and cops were driving up and down the road until 3:00am. We were unable to sleep at all until after the bars closed and people cleared the streets.
I was very disappointed - so I talked with the staff about it. I was extremely surprised that they were very sympathetic to us and actually gave us a credit for a complimentary night's stay and breakfast. We were really pleased with their prompt and fair response.
So lesson learned - if you are planning on staying here and want some sleep - request to stay on the quiet side of the hotel.